Business Analyst

Business Analyst II – Job Description What You Can Expect as a Business Analyst II • Work closely with business stakeholders to gather, analyze, and document system change requests for Guidewire BillingCenter, including billing plans, invoicing, payment processing, delinquency, write-offs, and reconciliation workflows. • Analyze and document API integrations between BillingCenter and internal and external systems such as PolicyCenter, finance/GL systems, payment gateways, data warehouses, and third-party vendors. • Collaborate with solution architects and development teams to design BillingCenter enhancements that align with business objectives, regulatory requirements, and Guidewire best practices. • Assess how changes to billing and accounting processes impact technical requirements, system behavior, and downstream financial reporting. • Serve as a functional subject-matter expert for Guidewire BillingCenter, supporting continuous improvement, scalability, and operational efficiency. • Create and maintain Software Requirements Specifications (SRS), user stories, use cases, workflow diagrams, system process flows, and functional/technical documentation. • Act as a liaison between billing, finance, operations, and technology teams to ensure clarity, alignment, and traceability of requirements throughout the delivery lifecycle. • Partner with Billing Operations and Finance teams to triage and analyze production issues prior to escalation to development teams. • Support User Acceptance Testing (UAT) by validating test scenarios, reviewing results, and ensuring billing functionality meets business and compliance needs before release. • Collaborate with QA teams to define test coverage, edge cases, batch validation, and regression testing strategies related to billing and financial transactions. What We Are Looking For as a Business Analyst II • Strong understanding of Guidewire BillingCenter, including billing plans, payment processing, invoicing, delinquency, collections, and financial integrations. • Solid experience with API integrations, including RESTful and SOAP services, data mapping, batch processing, and authentication methods (OAuth, JWT, etc.). • Proficiency in writing clear, detailed functional and technical requirements, user stories, and system documentation for billing and finance use cases. • Experience troubleshooting application behavior using logs, browser developer tools, and integration monitoring. • Comfortable working in Agile delivery environments (Scrum or Kanban) with cross-functional teams. • Hands-on experience using JIRA, Rally, or similar backlog and defect-tracking tools. • Strong analytical and problem-solving skills, with the ability to prioritize competing billing, finance, and technical requirements. • Familiarity with XML, JSON, SQL, and data structures commonly u