Business Analyst

Job Title: Business Analyst Work Type: Onsite Work Location: Miami, FL PROJECT DESCRIPTION & MINIMUM SKILLS REQUIRED: This is a Business Analyst position in a large, complex local government organization. This position is within the Information Technology Department for the purpose of assisting in implementing a complex, large-scale application. The candidate will work alongside a diverse team of software developers, business analysts and an IT Manager, supporting a software implementation project for the County Sheriffs Office. This includes business analysis and documentation responsibilities, working directly with the customer and vendor solution provider through the project lifecycle. The emphasis of the work is on understanding business processes and requirements to provide the best solution for the customer, through the implementation of a vendor package. Experience with the following is required: • 7+ years of experience, and proven track record of delivering complex IT software projects in a large organization using Waterfall or Agile methodologies. • Proven experience with end-to-end software implementation from requirements gathering, design, development, testing, training, deployment, to support. • Strong experience in collaboration with stakeholders from various departments and professional background, to define project scope, requirements, business goals and technical deliverables. • Highly proficient in writing, creating and maintaining documentation: as-is diagrams, to-be diagrams, user stories, requirement documents, test plans, among others. • Extensive hands-on experience with the full Microsoft software suite, including Microsoft Office (Word, Excel, • PowerPoint, Outlook), Microsoft Project, Teams, SharePoint, and Azure DevOps, with strong proficiency in leveraging these tools for documentation, communication and collaboration. • Strong analytical and problem-solving abilities. Excellent written and verbal communication skills, with a strong ability to convey ideas clearly and effectively. Work duties may include: • Analyze and understand the existing business processes within the organization. Identifying areas for improvement and recommending process changes to enhance efficiency and productivity. • Develop as-is and to-be process diagrams, maintain requirements traceability matrix, among other deliverables. • Manage project tasks related to business analysis activities using Waterfall and Agile methodologies. This includes tracking progress and coordinating with cross-functional teams to ensure timely delivery. • Assist in change management activities related to system implementations. This includes conducting impact assessments, developing training materials, and providing support to end-users during the transition period. • Collaborate with business stakeholders and technical teams to gather, define, and translate business requirements into user stories and technical specifications. • Facilitate workshops, interviews, and meetings to design innovative solutions that meet organizational needs. • Prepare training materials and assist the customer in conducting end user training. • Support testing activities by coordinating test planning, test case development, and execution. Ensure all testing aligns with project requirements and that identified issues are addressed prior to deployment. • Facilitate effective communication between business stakeholders, technical teams, and project managers. • Provide regular project updates, status reports, and conduct presentations to keep stakeholders informed about project progress and milestones. • Continuously monitor and evaluate the performance of supported systems. Identify areas for improvement, • conduct post-implementation reviews, and recommend enhancements to optimize system functionality and user experience. • Identify risks and issues related to business analysis activities and work proactively to mitigate them. Escalate critical issues as needed to ensure timely resolution. MINIMUM EDUCATION & EXPERIENCE REQUIRED: Bachelor's Degree in Business Administration, Computer Science, Information Systems, or related field. Seven years of experience in business analysis, software implementation and agile methodology are required. Additional related work experience in software development, analysis or implementation may substitute for the required college education on a year-for-year basis.