Business Analyst Location: Charlotte, NC; onsite Tues-Thurs, WFH Mon & Friday Duration: 6-month contract-to-hire Supplier Pay Rate: $40-$45 hourly JOB DESCRIPTION A leading food service organization known for great people, great service, and great results, with 225,000 associates working in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more across all 50 states. The organization continually expands its reach to shape the industry and drive innovation, valuing each individual’s role in its growth and legacy while encouraging expertise development and fresh ideas. The Business Analyst role focuses on a multi-year ERP system upgrade, responsible for gathering and documenting business requirements across sectors. This hybrid position is based in Charlotte, NC. Responsibilities: • Partner with business stakeholders, cross-functional team members, developers, and third-party vendors to elicit, analyze, and document both current-state processes and future-state requirements. • Collaborate closely with Product Managers and Product Owners to define and refine features by providing detailed business requirements, supporting solution design, and ensuring alignment with business objectives. • Quickly develop a deep understanding of complex business domains and effectively facilitate cross-functional decisions across diverse stakeholder groups. • Contribute to backlog refinement by working with team members to break down Features into detailed user stories and tasks that are ready for development. • Identify and communicate risks, dependencies, and process gaps in a timely and proactive manner. • Translate business needs into well-defined, testable User Stories and Tasks, including clear acceptance criteria to guide development and validation efforts. • Collaborate with the Agile team and product management to define and model future-state (To-Be) business processes that align with S/4HANA capabilities and best practices. • Ensure delivered solutions effectively address business needs and are aligned with strategic transformation goals. Qualifications: • Bachelor’s degree in Accounting, Finance, Information Systems, or a related field preferred. • · Minimum of 4 years of Business Analysis experience, ideally within software development, ERP implementation, or digital product enhancement environments. • Hands-on experience with SAP modules such as FI, SD, MM, IM, EWM, AM, AP, AR, CO, or PCA; exposure to SAP S/4HANA is strongly preferred. • At least 1 year of practical experience working on Agile projects or within Agile teams (Scrum, SAFe, or similar frameworks). • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with collaboration tools such as Miro and Azure DevOps is a plus. Category Code: JN008, JN001