Are you skilled at turning customer data into actionable insights that drive personalized digital experiences? A Business Analyst with strong domain knowledge in Real-Time customer experience journeys using leading platforms to support personalized digital experiences is needed. The ideal candidate has a passion for data-driven customer engagement and can bridge business needs with technical capabilities to deliver contextual messaging across web and mobile platforms. Responsibilities • Support the product roadmap for customer experience and journey, with a focus on driving real-time, context-aware digital experiences. • Collaborate with marketing, data, and engineering teams to enable seamless orchestration of personalized journeys in AJO. • Define and prioritize features that power omnichannel experiences across app, web, and other digital touchpoints. • Collaborate with Product Managers, developers, and marketing teams to translate business goals into functional requirements, user stories, and acceptance criteria. • Map current-state and future-state customer journeys across digital channels, identifying opportunities for contextual engagement. Required Qualifications • Experience as a Product Manager, Product Owner, or Business Analyst in AJO environments. • Strong understanding of data structures, databases, values, quality, and flows; able to specify required data from internal/external systems for journeys. • Familiarity with Microsoft Dynamics CRM is a plus. • Able to quickly learn the business and yearly roadmap; must adapt rapidly. • Define enterprise use cases and prepare internal data for process flows. Benefits • 401(k). • Dental Insurance. • Health insurance. • Vision insurance. • We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people. • The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities • Participate in OP monthly team meetings and participate in team-building efforts. • Contribute to OP technical discussions, peer reviews, etc. • Contribute content and collaborate via the OP-Wiki/Knowledge Base. • Provide status reports to OP Account Management as requested. About Us At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we’ve been challenging the status quo of the consulting industry serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.