Business Analyst/ Architect

Hi, I hope you are doing well. We have an urgent below position .If you are interested, please share your updated resume with the rate expectation. Role: Business Analyst / Architect Location: San Francisco/ Pleasanton, CA or Dallas, TX Visa Status: GC/USC and GCEAD with pp no. Note: 15+ Years Experience Job description: Roles & Responsibilities: • Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives • Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth • Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness • Conduct regular service reviews with the clients addressing concerns and identifying opportunities for improvement • Implement continuous improvement initiatives to optimize service delivery workflows and enhance client satisfaction • Act as the primary point of contact for client escalations and ensure timely resolution of issues • Coordinate with cross functional internal teams to ensure timely and accurate service delivery, addressing any issues that arise • Gather and analyze service performance data to identify trends and opportunities for improvement • Build and maintain strong relationships with client, acting as a point of contact for service-related inquiries Qualifications: • 8+ years of experience in service delivery management or related roles • Proven track record of successfully managing service delivery for enterprise-level clients • Strong understanding of ITIL framework and best practices in service management • Exceptional communication and interpersonal skills, with the ability to build relationships with clients and stakeholders • Ability to analyze data and generate insights to inform decision-making • Excellent verbal and written communication skills • Ability to work collaboratively in a team-oriented environment • Having a proven track record in leading and managing large teams Technical Skills • In depth knowledge of Warehouse Management System, along with good working knowledge of SCI reporting and Labor Management modules • Excellent understanding of integration development • In depth knowledge of Transportation Management Systems (generic) • Proficiency in service management software and tools • Strong analytical skills with experience in data analysis and reporting • Familiarity with cloud services and infrastructure • Strong understanding of ITIL framework Preferred Skills • Experience in project management methodologies such as Agile or Scrum • Familiarity with service management tools and platforms • Relevant certifications, such as ITIL, PMP, or Six Sigma Mandatory Skills: • 10–15 years as Business Analyst in Warehouse domain with strong expertise in Planning, Process and Finanacials, along with Manhattan WMS and custom WMS systems • Deep functional knowledge of Purchase Order lifecycle, Planning rules, Carrier onboarding, and Invoice reconciliation. • Strong requirements engineering: BRD/FRD/User Stories, acceptance criteria, and traceability; proficient in process mapping (BPMN). • Ability to analyze procurement data using SQL/Excel/Power BI for cost optimization and vendor performance metrics. • Excellent stakeholder management and governance reporting (status, RAID, KPIs). • Exposure to integration flows between TMS, ERP, and WMS systems. Thanks & Regards Puja Tiwari Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE-19702 Direct No:302-286-9720 Ext: 138 puja.tiwari@raasinfotek.com