Business Analyst

Help us shape data-driven, human-centred transformation We partner with purpose-led organisations to drive lasting change. If you’re passionate about making a real difference through data, culture, and systems — come build with us. Our Culture At ThinkTribal, we believe that great transformation starts from within. We’re not here just to consult - we build, we learn, we evolve together. When you join our team, you’ll contribute to work that matters: enabling better public services, improving social impact, and designing systems that empower real people. We combine deep expertise across strategy, culture, data, and technology - but none of it is possible without a team that shares our values and pushes boundaries together. Our Principles We live by these guiding principles - every day, with every decision: Integrity: We tell the truth, even when it’s hard. Pride: We take ownership and care about the work and its impact. Trust: We create a safe space for ideas, challenge, and collaboration. Teamwork: We believe strong partnerships unlock better solutions. Accountability: We deliver what we commit; we learn when we don’t. Quality: We strive for excellence, in process and outcome. Business Analyst Digital Transformation (Social Housing) Location: Remote with Some Site Visits Contract: 6 Month Fixed-Term Day Rate: Market rate dependent on experience About the Role We are looking for an experienced Business Analyst to play a pivotal role in shaping and delivering our digital transformation within social housing. This role will work closely with leadership and cross-functional teams to optimise systems, strengthen data integration, and deliver meaningful insight for improved services, governance, and value for money. You will support our Discovery approach, assessing current systems, identifying opportunities for improvement, and defining an actionable roadmap underpinned by robust business cases that drive measurable impact for colleagues, customers, and the board. Key Responsibilities Lead discovery and process mapping sessions to assess as-is and design to-be operating models. Support Civica and Microsoft 365 optimisation, including data cleansing, integration, and deployment of underused modules. Embed Microsoft 365 tools to strengthen compliance, collaboration, and information governance. Conduct current-state assessments of data and systems across Housing, Finance, Care, and IT. Deliver standardised management dashboards to surface performance insights through Power BI. Strengthen automation and workflow orchestration to improve service delivery and efficiency. Facilitate Executive Kick-off, Vision Setting, and Roadmap Validation sessions. Explore partner data-sharing opportunities. Contribute to the design of an actionable digital roadmap and quantified business case supporting future investments and Value for Money. Essential Skills & Experience Proven experience as a Business Analyst within social housing, local government, or a similar data-driven environment. Strong experience in discovery, system optimisation, and digital transformation projects. Understanding of Civica platforms and Microsoft 365 environments, especially Power BI, Teams, and SharePoint integration. Strong analytical and problem-solving skills with the ability to document and model complex processes. Experience in stakeholder facilitation and designing workshops to capture insights and co-create solutions. Ability to translate technical findings into clear, actionable recommendations aligned with organisational goals. Practical experience delivering process improvement and workflow automation projects. Desirable Attributes Familiarity with data governance frameworks, housing regulatory reporting, or service assurance models. Background in project delivery or change management methodologies (e.g., Agile, Lean, or Prince2). Strong interpersonal and communication skills, capable of engaging at all organisational levels. Send your resume and cover letter to careers@thinktribal.com