Business Analyst (Client Reporting) - FTC

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: We are seeking a proactive and detail oriented Business Analyst with a strong track record in Client Reporting change initiatives to join our newly formed Client Reporting Solutions Team. You will play a key role in delivering the Client Reporting strategy under the Client Experience (CX) Programme and work directly with a varied cross section of internal stakeholders (Distribution, Investments, Data Strategy Team and Tech & Change). You will support the Head of CR Solutions and the whole Client Reporting team in progressing our exciting transformation journey. In 2026, Client Reporting will focus on foundational improvements, including developing a service catalogue, redefining change request processes, enhancing existing workflows, and establishing dataprioritisation principles. In 2027, we will build on this foundation to differentiate between strategic and tactical solutions and embed long term improvements. This role sits at the intersection of reporting, technology, data, and client service. It is ideal for someone with strong analytical ability, hands on client reporting experience, and deep knowledge of asset management operations and data. You will be instrumental in assessing reporting requirements, coordinating change initiatives, and driving continuous improvement across the reporting value chain. This is a 24 month Fixed Term contract. Key Responsibilities: • Business Analysis and Process Design for Change Request Process and Service Catalogue: Analysis of current change request process to establish enhanced WOW, introducing metrics throughout the workflow to drive continuous improvement. Drive the creation of the service catalogue via analysis of existing offerings to create standards and pairing to our Client Tiering framework. • Stakeholder Engagement: Form a strong collaboration with our internal reporting SMEs and act as a central point of contact for the Change Programme, ensuring effective communication, prioritisation, and transparency across teams and workstreams. • Process Improvement: Support the review and optimisation of existing reporting processes. Identify opportunities for efficiency, scalability, and enhanced documentation. • Data Strategy Coordination: Bring together the data challenges for client reporting and dependencies for each output scope to tell a clear story of the path to green, including tactical vs strategic. • KPI & Workflow Oversight: For activities in scope develop KPIs and leverage workflow tools to track progress, identify bottlenecks, and support decision-making. Key Knowledge, Skills & Experience: Essential: • Experience in a senior business analyst role. • Strong understanding of asset management operations and client types, including institutional, retail, and segregated mandates and their differing reporting requirements • End-to-end knowledge of the client reporting lifecycle: data sourcing, production, quality control, and delivery. • Proven experience in delivering process change and delivering scalable solutions within a client reporting function. • Familiarity with vendor reporting platforms, reporting technologies and workflow automation tools • Understanding of data architecture and data management principles (e.g. lineage, governance, quality). • Ability to manage multiple priorities and stakeholders in a dynamic environment. • Proficiency in Power BI for dashboard creation and reporting insights. • Experience using JIRA or similar tools to manage workflows and change requests • Strategic thinker with a solution-oriented mindset and a track record of delivering change. • Strong experience within Asset Management Desirable • Experience in cross-functional transformation programmes, including target operating model design and transition planning. • Experience working with offshore teams and outsourced operations. • Knowledge of financial instruments and investment strategies. • SQL experience would be highly beneficial Location: London Work Level : Manager or Expert Recruiter: Sarah Hawkins Type: Fixed Term contract - 24 months What we offer: At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include: • As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work. • Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. • Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture. • Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind. To explore more about life at M&G and our full benefits offering, visit Life at M&G We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com