Business Analyst (Digital Transformation)

Here’s a comprehensive • • Job Description • • for a • • Business Analyst with Digital Experience • • , designed to attract candidates who bridge business strategy with digital innovation: ### • • Job Title: • • Business Analyst (Digital Transformation) • • Department: • • Technology / Digital Innovation / Product • • Location: • • Sunnyvale ,CA • • Client :Infosys /Apple ### • • Role Summary • • As a Business Analyst (Digital), you’ll act as the critical link between business stakeholders, development teams, and end-users. You’ll translate strategic goals into actionable digital solutions, ensuring technology investments align with business outcomes. Your expertise in digital tools, process automation, and user-centric design will accelerate our digital transformation journey. ### • • Key Responsibilities • • 1. • • Digital Strategy & Alignment • • - Collaborate with leadership to define digital roadmaps aligned with business objectives (e.g., AI adoption, cloud migration, omnichannel experiences). - Identify opportunities to digitize manual processes (e.g., RPA, low-code platforms) and quantify ROI. 1. • • Requirements Elicitation & Documentation • • - Gather and refine requirements for digital products (web/mobile apps, SaaS tools, APIs) through stakeholder interviews, workshops, and user research. - Create detailed specifications (user stories, wireframes, process flows) using tools like Jira, Miro, or Figma. 1. • • Process Optimization & Automation • • - Analyze current workflows (e.g., customer onboarding, supply chain) and redesign them using digital technologies (e.g., workflow automation, chatbots). - Partner with DevOps teams to implement and test automated solutions. 1. • • Stakeholder Collaboration • • - Facilitate cross-functional sessions with product, engineering, UX, and marketing teams to prioritize features and resolve blockers. - Communicate progress, risks, and trade-offs to non-technical stakeholders. 1. • • Data-Driven Decision Making • • - Use analytics tools (Tableau, Power BI) to track KPIs (e.g., conversion rates, system performance) and measure digital project success. - Synthesize data insights to recommend iterative improvements. 1. • • Agile & DevOps Support • • - Serve as the “voice of the business” in Agile ceremonies (sprint planning, retrospectives). - Validate sprint deliverables and ensure alignment with user needs. ### • • Required Skills & Experience • • #### • • Technical Proficiency • • - • • Digital Tools: • • Hands-on experience with CRM (Salesforce, HubSpot), CMS (WordPress, Shopify), e-commerce platforms, or low-code tools (OutSystems, Bubble). - • • Analytics: • • Proficient in SQL, Excel, and data visualization (Tableau, Power BI). - • • UX Fundamentals: • • Ability to create wireframes/prototypes (Figma, Sketch) and conduct usability testing. - • • Automation: • • Familiarity with RPA (UiPath, Automation Anywhere) or workflow engines. #### • • Business Acumen • • - Proven track record of driving digital projects in [relevant industry, e.g., retail, fintech]. - Strong understanding of business processes (sales, marketing, operations). #### • • Soft Skills • • - Exceptional communication (written/verbal) and storytelling to simplify complex ideas. - Problem-solving mindset with a bias for action. - Stakeholder management and negotiation skills. ### • • Qualifications • • - • • Education: • • Bachelor’s degree in Business Administration, Computer Science, or related field. - • • Experience: • • 8+ years as a Business Analyst with a focus on digital transformations. - • • Certifications (Preferred): • • CBAP, PMI-PBA, SAFe Agilist, or domain-specific (e.g., Salesforce Administrator).