Business Analyst

Job Title: ServiceNow Business Analyst Job Type: Contract Location: Staines, Middlesex Day Rate: £500/day (INSIDE IR35) ServiceNow Business Analyst - Role & Responsibilities • Lead discovery and requirements elicitation with senior stakeholders, SMEs, and operational teams • Analyse current-state processes and design target-state workflows, defining roles, controls, SLAs, and KPIs. • Define detailed requirements for integrations across ServiceNow, Salesforce Service Cloud & Azure DevOps • Ensure requirements, process documentation, and solution knowledge are captured and maintained in the agreed knowledge base • Promote governance and traceability from business objectives through requirements to delivered outcomes. ServiceNow Business Analyst - Required Experience • 7+ years’ experience as a Business Analyst in complex enterprise environments • 3–5+ years’ experience delivering requirements and process design for ServiceNow implementations (ITSM/CSM and related workflows). • Strong experience defining requirements for multi-system integrations (APIs/events), including data mapping and operational non-functionals. • Practical working knowledge of Salesforce Service Cloud (case management and service intake patterns). • Experience working in Agile delivery models and tools, including Azure DevOps (Boards/work items). Interviews: March 2026 Start Date: April 2026 How to Apply: Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology