Business Analyst - Fraud Operations AI

Business Analyst – Fraud Operations AI Optomi, in partnership with a leading financial services organization, is seeking a Business Analyst to support the development of AI-driven solutions within Fraud Operations. This role will serve as a critical bridge between fraud investigators, compliance teams, and technical engineering partners to ensure automated workflows and AI agents accurately reflect real-world investigative practices and regulatory requirements. The ideal candidate brings a strong background in fraud operations or financial services, combined with experience translating complex workflows into structured logic that powers AI and automation. Type: Contract (W2 ONLY) Location: Remote Required Experience: • 5+ years of Business Analysis experience • Background in fraud operations, compliance, or financial services • Experience translating operational workflows into technical or system requirements • Exposure to Generative AI or Agentic AI solutions • Familiarity with fraud investigation processes and SAR reporting Key Skills: • Workflow analysis & process mapping • Requirements gathering & documentation • Compliance and regulatory interpretation • Fraud operations domain knowledge • Process modeling and optimization • Cross-functional stakeholder collaboration Key Responsibilities: Workflow Analysis • Document end-to-end fraud investigation processes • Identify key decision points related to escalation and SAR eligibility Process Translation • Translate investigative workflows into structured business logic for AI-driven systems • Define data inputs, rule conditions, and expected outputs for automated processes Policy & Compliance Interpretation • Partner with compliance teams to interpret SAR policies and regulatory requirements • Convert policies into structured frameworks that guide AI-driven decision-making • Ensure alignment with official documentation and audit standards AI Agent Design & Behavior Definition • Define how AI agents evaluate fraud cases and generate outputs • Establish logic for case summarization, SAR recommendations, and routing to BSA teams Testing & Validation • Validate AI-generated outputs against investigator expectations • Support user acceptance testing (UAT) with fraud operations teams Continuous Improvement • Gather feedback from end users to refine AI logic and workflows • Identify opportunities to expand automation across fraud operations