Business Analyst

Business Analyst - CRM, ERP and Finance Systems - Outside IR35 - 3 month initial contract offer with 6 - 12 months of potential work Location: Harrogate or York (Flexible Working, 2-3 days/month on-site) We are seeking a skilled Business Analyst to join our Digital Transformation team. This role focuses on driving growth, customer satisfaction, and competitive advantage through process optimization and automation initiatives within our Communications division. Key Responsibilities: • Conduct requirements elicitation, documentation, and sign-off to align deliverables with business needs. • Lead and document workshops with stakeholders to define existing processes, data sources, and requirements. • Deliver process flows, data schemas, and dependency maps on schedule, escalating issues as needed. • Communicate and report requirements effectively, ensuring timely stakeholder sign-off. • Assess workload risks, support colleagues, and drive personal development through innovative solutions. Requirements: • Minimum 3 years of Business Analyst experience, with knowledge of ERP, CRM, and Finance Systems (e.g., Microsoft Dynamics 365). • Proven track record in defining and delivering requirements for complex projects. • Excellent written and verbal communication skills, with the ability to engage all levels. • Strong attention to detail, time management, and problem-solving skills. • Experience with Azure DevOps (ADO), JIRA, or similar tools for user story management. • Customer-focused, self-motivated, and able to work under pressure. Preferred Skills: • Ability to manage multiple projects simultaneously. • Knowledge of agile and hybrid project methods. • Experience with collaboration tools like Confluence. Benefits: • Flexible working policy. • Opportunity to contribute to innovative business improvements.