Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain. We are currently looking for Business Analyst who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below. 🚨 Contract Opportunity: Business Analyst 📍 Location: Dunstable 💷 Rate: Competitive Salary - 3-6 Months contract Project Overview We are seeking an experienced Business Analyst to lead process flow documentation and analysis for a comprehensive F&B restaurant transformation initiative. This critical role will focus on streamlining Point of Sale (POS) system upgrades and optimizing the Procure-to-Pay cycle to enhance operational efficiency across our restaurant operations. Key Responsibilities Process Documentation & Analysis • Document detailed process flows using industry-standard methodologies (BPMN, swimlane diagrams, flowcharts) • Map end-to-end Procure-to-Pay processes from vendor onboarding through payment reconciliation POS System Transformation • Analyze current POS system capabilities and limitations across all restaurant locations • Document order management workflows from customer interaction through kitchen operations • Map payment processing, inventory integration, and reporting workflows • Document staff training requirements and change management procedures Procure-to-Pay Optimization • Map current procurement processes including vendor management, purchase requisitions, Invoicing, Invoice matching, approvals, and payments • Document invoice processing and payment authorization procedures • Design streamlined P2P processes aligned with industry best practices Stakeholder Management • Conduct interviews and process observation sessions across multiple stakeholder in Operations, Finance, Supplychain and other teams • Collaborate with IT teams to ensure technical feasibility of proposed solutions Required Qualifications Essential Experience • Minimum 5 years of business analysis experience, preferably in retail/hospitality sector • Proven track record in process documentation and business process improvement • Knowledge of Procure-to-Pay processes and best practices Technical Skills • Proficiency in process modeling tools (Visio, Lucidchart, or similar) • Experience with requirements gathering and documentation methodologies • Understanding of ERP systems and procurement modules