Business Analyst - I

Position: Business Analyst - I Location:Indianapolis, New York, Boston, or Atlanta Duration: Contract Job ID: 169720 Job Overview: The Business Analyst, Product Enablement Operations, Trailhead & Communities role is critical for supporting the operational excellence of Product Enablement programs. This position focuses on developing and implementing strategies to demonstrate the measurable impact of enablement programs. The role involves program measurement, reporting, business reviews, survey design, and process management to support data-driven decision-making and strategy. Responsibilities: • Design and implement solutions to track and measure the impact of product enablement programs. • Collaborate with analytics specialists to interpret and share results. • Manage monthly and quarterly business review preparation. • Design, implement, and analyze quarterly surveys to track product confidence as a key measure of enablement impact. • Work with functional leaders to design and implement data-driven operating processes. Qualifications: • 1 to 2 years of previous client experience and familiarity with operating rhythms, or 2 to 3 years in an operations role elsewhere. • Experience in enablement, sales or marketing operations, business analysis, data analysis, project management, or consulting roles. • Strong understanding of Salesforce data and metadata architecture. • Proficiency in Snowflake, Excel/Google Sheets, and Tableau for data visualization. • Experience with sales, enablement, or marketing data definitions, metrics, and calculations in a Salesforce/SaaS context. • Knowledge of Salesforce core products and familiarity with relevant data sources such as CRM and sales operations data. • Experience with Gen AI tools in a business context. • Strong communication and presentation skills at both business and technical levels. • Proven analytical and problem-solving capabilities using data analytics and statistical analysis. • Experience managing multiple priorities and working cross-functionally with business, technical, and operations teams. Required Qualifications: • Bachelor's degree in Business Administration, Business Management, or a related field. • Ability to coordinate with peers in the Trailhead and Field Readiness organization as part of the operations function. • Experience working with Product Enablement leaders, program owners, Marketing Operations, Product Marketing, Field Readiness, Enablement Operations, and Local Enablement Business Partners. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: • Pay any fee to be considered for, submitted to, or selected for any opportunity. • Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. • Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $35 - $40/hr. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com