Business Analyst

| Business Analyst | Global QSR Brand | London | Contract | Outside IR35 I 7 Month Duration One of the world's most recognisable food and beverage brands is transforming how it uses data and technology across global markets and needs a team of experienced Business Analysts to make it happen. This is a Wave 1 critical hire. You will join a strategy and technology delivery team working alongside Programme Managers, Senior engineers and Project Managers 📋 What You Will Be Doing • Engaging with stakeholders across the business to gather, challenge, and define requirements, uncovering the real business problems that need solving • Facilitating workshops to map current and future state processes, identifying inefficiencies and opportunities for improvement • Translating business needs into clear, unambiguous specifications documented in formats that engineers and stakeholders can both work from • Creating detailed process diagrams, data flow documentation, and system interaction maps using BPMN 2.0 • Defining and validating acceptance criteria, ensuring what gets built maps back to the business need • Supporting the definition of benefits cases and ROI models alongside delivery partners • Liaising directly with digital, engineering, and technology delivery teams throughout the full delivery lifecycle • Supporting UAT, change management, and early life support as solutions go live ✅ What We Are Looking For • 5+ years of Business Analysis experience ideally within retail, food service, or multi-site operational environments • Strong BPMN 2.0 capability, with proven experience creating detailed process diagrams that work for both technical and business audiences • Experience across the full project lifecycle from requirements gathering through to business change management • Multi-site, multi-country requirements experience with an understanding of enterprise planning systems across operations, finance, HR, or food service • Experience with data modelling concepts and an understanding of how data flows through systems and platforms • Proficient in Confluence, Jira, Miro, Visio, PowerPoint, and Excel • Strong stakeholder management and presentation skills, able to influence at all levels including franchise partners and third-party suppliers • Comfortable working independently at pace in a fast-moving programme environment 🌟 Nice to Have • QSR, food and beverage, or hospitality domain experience • Experience on data platform or ERP transformation programmes • Familiarity with Snowflake, dbt, or Fivetran environments • Background in process improvement or operational efficiency programmes