Business Analyst

Position Title: Business Analyst Location: Austin, TX Position Status: Contract Position Description: We are looking for a highly analytical and collaborative Business Process Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment. This role bridges the gap between the RMA operations team, customer support, and IT, ensuring seamless integration and optimization of SAP and Salesforce platforms to support reverse logistics, warranty returns, and customer satisfaction. Key Responsibilities: • Analyze and document RMA workflows specific to semiconductor product returns • Collaborate with cross-functional teams including Quality, Customer Operations, Logistics, and IT to improve RMA processes • Act as the functional SME for RMA-related processes in SAP, Salesforce, and other internal systems • Translate business needs into functional and technical requirements for system enhancements and integrations • Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA • Provide training and documentation to end-users and stakeholders on RMA tools and processes Required Skills/Education: Education & Experience: • Bachelors degree in Engineering, Business, Supply Chain, or Information Systems • 3-5 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry • Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management Required Qualifications: • Strong working knowledge of SAP and Salesforce • Excellent analytical, communication, and stakeholder engagement skills • Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis (Excel, Power BI, etc.) • Proficiency in Word, Excel, Power Point • Experience working with global teams and multi-site operations About Seneca Resources: At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.