Business Analyst

Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement. We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft. The Role We’re looking for a Business Analyst (BA) on a 12 month fixed term contract to join our Technology team and help bridge the gap between business needs and technical implementation. You’ll work closely with Product Managers, Engineers, Designers, and key stakeholders across the business to understand challenges, capture requirements, and translate them into actionable solutions that deliver value. This is a highly collaborative role that requires strong analytical thinking, communication skills, and the ability to bring clarity and alignment to complex initiatives. You will be responsible for driving the discovery process, documenting requirements, and ensuring the delivery of high-quality, customer-centric digital products. Key Responsibilities Lead requirements gathering sessions and translate business needs into clear user stories, use cases, and acceptance criteria Collaborate with cross-functional teams to define product features and system improvements Facilitate workshops, and other discovery activities with stakeholders and subject matter experts Support prioritisation and planning by helping Product Managers evaluate effort, impact, and dependencies Maintain up-to-date documentation of business processes, user journeys, and data flows Identify risks, gaps, or edge cases early in the process and support teams in addressing them Assist in testing and validating product features to ensure alignment with business requirements Continuously seek ways to improve processes, reduce ambiguity, and increase delivery efficiency Act as the key point of contact for business stakeholders during delivery, ensuring smooth communication and alignment Experience 3–5 years experience working as a Business Analyst in a digital product or technology environment Strong understanding of Agile and Scrum methodologies Demonstrated ability to gather and translate complex business needs into clear and actionable requirements Experience with tools such as Jira, Confluence, FigJam, and similar Comfort working with cross-functional teams including engineers, designers, and business users A data-driven mindset with the ability to support decision-making with insights and evidence Experience in eCommerce, retail, or subscription-based businesses Familiarity with APIs, database structures, and basic system architecture Working knowledge of product discovery techniques and frameworks Exposure to user experience (UX) principles and customer journey mapping Experience with tools like Postman, or SQL for analysis and testing Working at Rapha We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer: Flexible working hours Support for ad-hoc remote working during the week - minimum 4 days in office 25 days annual leave 2 additional days paid time off to participate in a sportive or similar related cycling event A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme An annual clothing allowance of £1,120 for testing and promotional purpose A company bonus scheme A health cash plan provided by Healthshield worth up to £1405 per year Mental health support with MyndUp Free barista coffee and social drinks in the office Subsidised lunches 3 days per week Monthly department social events and quarterly office social away days Bike racing expenses up to £35 per race entry A 50% staff discount and a discount for family and friends Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo Free membership to the Rapha Cycling Club Cycle2Work scheme Company Pension Scheme Enhanced Parental Leave and Pay