Business Analyst

2672 – Business Analysts - Scotland We’re looking for experienced IT Business Analysts to support the rollout of Microsoft Copilot and the delivery of related use cases. This role involves close collaboration with stakeholders across the organisation, contributing to training materials, coordinating communications, and supporting adoption activities. We’re seeking Business Analysts who can confidently understand, challenge, and redefine business processes. Familiarity with Microsoft Copilot and Power Platform is beneficial but not essential. What you’ll do • Support the rollout of Microsoft Copilot, including delivery of use cases, coordination of training documentation, stakeholder communication, and adoption planning. • Work on Azure DevOps (ADO) backlog items to assess process viability for automation or agentic transformation, capturing requirements, acceptance criteria, and supporting test planning and execution. • Collaborate with business stakeholders to understand, challenge, and redefine existing processes to enable digital transformation and automation. • Perform proactive analysis of business processes and facilitate Business Process Management (BPM) workshops to identify improvement opportunities and gather requirements. • Deliver customer journeys and define user requirements during project definition and solution design phases. • Perform analytical activities such as process mapping, benefit realisation, and service improvements. • Lead formal and informal business engagement activities to ensure alignment and buy-in across teams. • Support the handover of projects to operations support, ensuring smooth transition and continuity. • Work with minimal supervision, using clearly defined processes and procedures. What to bring • Knowledge of Microsoft Copilot and Power Platform is not required. • Proven experience as a Business Analyst, with the ability to understand, challenge, and redefine business processes to support digital transformation. • Hands-on experience working with Azure DevOps (ADO) backlog items. • Proven expertise in business process modelling, facilitating BPM workshops, and driving process optimisation. • Strong stakeholder engagement skills, with the ability to coordinate communications, lead workshops, and contribute to training and adoption materials. • Excellent communication, negotiation, and influencing skills, with the ability to build and maintain effective business relationships. • Highly motivated and self-reliant problem solver with a proactive, questioning approach. • Capable of making rational decisions under pressure and managing multiple priorities effectively. • Holds professional qualifications and/or practical experience in Business Analysis (IIBA), ITIL, PRINCE2, or Agile methodologies. How to Apply We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you. Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK. 📍 Location: Remote working with occasional visits to Central Scotland for workshops and collaboration. No regular office attendance is required 📅 Apply now to be part of a team that values initiative, collaboration, and continuous improvement; talent@prosource.it About us prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors. Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery. 🌐 www.prosource.it