Business Analyst

Business Analyst Employment Type: Contract Duration: 12 months Location: Charlotte, NC preferred — hybrid 2 days per week onsite Role Overview: We’re seeking an experienced Business Analyst to serve as the key liaison between business stakeholders and technical teams. This role is responsible for gathering, analyzing, and documenting business requirements; identifying process improvements; and ensuring that delivered solutions align with organizational objectives. The ideal candidate will be proactive, analytical, and comfortable driving clarity in complex business and technical environments. Key Responsibilities: Requirements Gathering & Analysis • Collaborate with stakeholders to elicit, analyze, and document detailed business requirements. • Translate business needs into functional specifications, process flows, and user stories. Process Improvement • Identify and recommend process optimization opportunities. • Perform gap analyses between current and future state processes. Stakeholder Communication • Facilitate workshops, meetings, and presentations to ensure alignment and shared understanding. • Act as a bridge between business units and technical delivery teams. Documentation & Reporting • Create and maintain comprehensive documentation including business requirements, workflows, and use cases. • Develop progress reports and dashboards to track project status and KPIs. Testing & Validation • Support QA teams by reviewing test cases and validating that solutions meet business requirements. Change Management • Contribute to training and communication plans to support successful adoption of new systems or processes. Qualifications: • Bachelor’s degree or equivalent professional experience. • Minimum 5 years of experience as a Business Analyst or in a similar role. • Proven experience performing true business analysis — including process mapping, workflow design, and requirements documentation — using established BA tools and templates. • Strong analytical, problem-solving, and communication skills. • Ability to work independently, take initiative, and drive tasks to completion. Preferred Experience: • Familiarity with data visualization tools (Power BI preferred). • Experience with Azure DevOps or other project management/development tools. • Professional certifications such as CBAP, CCBA, or PMI-PBA. • Understanding of enterprise applications and cross-functional systems. Core Competencies: • Analytical and critical thinking • Strong attention to detail • Team collaboration and communication • Flexibility and adaptability • Proactive, self-driven problem solver • Confident and assertive when facilitating discussions or decisions The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.