Business Analyst

Job Title: Business Analyst 3 Duration: 16 Months Location: Carson City NV 89701 (40% onsite, 60% offsite.) JOB DESCRIPTION • Process Documentation, Analysis, and Improvement • Evaluate existing related processes, business rules, and workflows for efficiency, accuracy, and compliance with Revised Statutes (NRS). • Document processes, business rules, functionality, and procedures. • Identify and address documentation gaps. • Develop process maps, standard operating procedures (SOPs), and documentation for new processes as developed by leadership. • Identify areas for improvement in election-related processes to improve compliance, efficiency, consistency, and clarity. • Technical Support and Analysis • Analyze and recommend resolution paths for technical support requests. • Validate system functionality for compliance with policy and expected business rules and workflows. • Assist with the development of user stories and requirements to inform the development of system enhancements. • Document system processes and functionality to support Help Desk agents and Development and QA teams in addressing tickets. • Data and Analytics (Preferred) • Run queries and develop reports to enable insights into related data. • Investigate and analyze large datasets for accuracy, consistency, and compliance • Assist with the creation of business definitions for data elements in support of the creation of a data dictionary. • Compliance & Quality Assurance • Monitor quality control measures and support risk-limiting audits. • Stakeholder Engagement • Work with officials, vendors, and internal teams to gather feedback and ensure process consistency across jurisdictions. • Work with the third-party vendors and the internal training team to develop training and support materials for staff and system users. Minimum Qualifications: • Bachelor's degree in public administration, political science, data science, business, or related field. • 2+ years of experience in process analysis, operations, or technical support • Strong analytical, organizational, and communication skills. • Proficiency in Microsoft Office Suite; experience with process mapping tools(e.g., Visio, Lucid chart) is a plus. • Familiarity with election systems, voter registration databases, or compliance frameworks is desirable. Preferred Qualifications: • Intermediate competency in SQL or comparable data and analytics skills. • Lean Six Sigma or similar process improvement certification. Work Environment: • Hybrid or in-office work based in Carson City, NV. The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.