Business Analyst, Mid Level

Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. They are seeking a Business Analyst (BA II) responsible for performing business analysis work in support of Rapid Application Development (RAD) using the Salesforce platform and managing the Grants Management System. The role involves collaborating with business owners, gathering requirements, and facilitating communication between customers and the development team. Responsibilities: • Elicits and oversees the business requirements for the implementation of Salesforce solutions to solve system-wide business requests. When necessary, fulfills the role of the Product Owner to act as the voice of the customer. Accurately represents the business needs, and effectively communicates them with stakeholders and development team. Maintains documentation, including updates to system training materials. (35%) • Creates and manages the product backlog by eliciting, and documenting all types of requirements as themes, epics, user stories with user acceptance criteria. Works with all stakeholders to prioritize the backlog into a complete and cohesive representation of a products’ roadmap, defects, and technical debt. (20%) • Collaborates daily with manager to ensure product roadmaps and delivery of features follows a predictable and steady pace through daily stand-up meetings, product planning meetings, and other key ceremonies. Participates in Agile ceremonies and leads them when the Product Owner or Scrum Master is not available. (20%) • Performs functional testing and manages User Acceptance Testing by ensuring adequate test cases exists and all User Acceptance Criteria are met. (15%) • Develops a deep expertise with assigned application. Obtains stakeholder sign off on requirements and priorities. Performs other duties as assigned. (10%) Qualifications: Required: • Graduation from a four-year college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or a related field. • Minimum of 5 (five) years of experience working on complex enterprise-wide applications. • Minimum of 5 (five) years of experience in an analysis role that required complex problem solving. • Minimum of 5 (five) years of experience with Agile methodologies – (Scrum, for example). • Minimum of 5 (five) years of experience writing epics, user stories including acceptance criteria, and definition of done. • Minimum of 3 (three) years of experience with the Salesforce product. • Knowledge of experience with Agile/Scrum methodology practices. • Knowledge in Salesforce configuration, using development and testing environments for effective change management. • Knowledge of the capabilities and limitations of computer systems or management information systems. • Knowledge of large-scale IT operations and information technology industry trends. • Knowledge of process or systems analysis and design work. • Knowledge of Software Development Lifecycle (SDLC) process for report development. • Knowledge of software usability concepts. • Skill in defining all types of requirements, functional specifications, and other deliverables. • Skill in business/systems analysis. • Skill in working collaboratively and cooperatively with colleagues and in building consensus. • Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of personnel in governmental entities. • Skill in troubleshooting, performance tuning, and problem-solving. • Skill in verbal, written, and presentation communication. • Ability to guide technology decisions relative to the Salesforce requirements and serve as subject matter expert and design resource to others. • Ability to provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs. • Ability to build consensus across multiple teams and working with teams located in different geographic locations. • Ability to work independently and deliver results in an environment of broad, consultative management. • Ability to provide excellent customer service. • Ability to accurately track time spent working on projects, as well as the ability to accurately estimate changes or enhancements. Preferred: • Certified Scrum Product Owner or IIBA CBAP. Company: Texas Health and Human Services is an agency that focuses on improving health, safety and well-being. Founded in 1907, headquartered in Austin, Texas, USA, team size 10001+ employees, currently Late Stage.