Business Analyst

Requirements: - Gather and analyze business requirements from stakeholders and translate them into OneShield configurations. - Configure and customize workflows, rules, screens, and forms using OneShield Dragon Designer. - Document functional specifications, process flows, and use cases to support development and QA teams. - Collaborate with business users, underwriters, rating teams, and developers to align solutions with business goals. - Support policy, billing, claims, and rating modules through configuration and enhancements. - Coordinate with technical teams on integrations, including web services (REST/SOAP), third-party systems, and document generation. - Validate system changes by executing functional testing and supporting user acceptance testing (UAT). - Monitor and analyze defects, ensure timely resolution, and manage issue tracking through tools like JIRA. - Participate in sprint planning, backlog refinement, and other Agile ceremonies. - Provide subject matter expertise on insurance workflows and policy administration processes. - Assist in deployment activities and post-production support. - Maintain clear documentation of lessons learned, configuration standards, and recurring issues. Candidate profile: - Strong knowledge of insurance domain, especially Property & Casualty (P&C), Commercial, and Personal Lines. - Hands-on experience with OneShield Enterprise / Dragon Designer for configuration, rules, and workflows. - Understanding of policy administration, billing, claims, rating, and underwriting processes. - Familiarity with system integrations (REST/SOAP APIs, third-party services, document management). - Proven ability to document functional requirements, use cases, and technical specifications. -Strong analytical and problem-solving skills with attention to detail. - Excellent communication skills for collaboration with both business and technical teams. - Experience working in Agile/Scrum environments with iterative delivery. - Knowledge of SDLC and testing practices (functional, regression, UAT support). - Ability to manage client expectations and prioritize tasks under deadlines. - Prior experience as a Business Analyst or Functional Consultant in insurance technology projects.