Business Analyst

Business Data Analyst Duration: 10 Month Contract (Possible extension) Location: Hybrid (Client located in Oakland, CA area) • Candidates local to the to the Oakland, CA area • Must be able to work on W-2 basis Job Description This a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts • - all for free. One particular product has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City. Member Success is focused on ensuring positive member outcomes. When members need help, Member Experience ensures that their path from question to answer is elegant and frictionless. Our teams intersect process, product, content, analytics, and operational functions to ensure that members are successfully supported on their financial journey. The Business Analyst for Member Success is responsible for the measurement, analysis, and reporting of operational health and CX opportunities across strategic channels, digital platforms, and product experiences. This position will work closely with key stakeholders to establish effective and accurate performance metrics, create accessible reports/dashboards, and provide qualitative analysis with actionable insights. The ideal candidate thrives in a fast paced, collaborative environment, and enjoys working with business partners and member support teams while working with complex data. Skills Summary • Extract and interpret data, identify trends, and convert insights into recommendations for product improvements, process improvements, and overall operational improvements. • Data stewardship and governance duties to maintain schemas and data repositories. • Establish and maintain dashboards and reporting capabilities for timely communication of Key Performance Indicators (KPIs). • Take on, prioritize, and complete ad-hoc reporting, analysis and initiative requests in a timely and accurate fashion. • Builds out statistical analysis analytical models, learning plans, experimentation design, and A/B testing. • Leverage knowledge of platforms and processes to drive requirements for feature enhancements to our internal tools and reporting capabilities via automation and consolidation of sources. Support feature launch UAT and data validation. Establishes and maintains positive relationships with operational and cross-functional business partners. You will receive the following benefits • Medical Insurance & Health Savings Account (HSA) • 401(k) • Paid Sick Time Leave • Pre-tax Commuter Benefit Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.