Business Analyst

Job Summary: Our client is seeking a Business Analyst to join their team! This position is located in Indianapolis, Indiana. Duties: • Create and support the documentation across key projects • Write technical requirements and document change management/enablement content for key projects • Write and maintain operational playbooks • Create Test Coverage and Test Scripts for UAT • Participate in UAT Test Execution • Ability to Triage system issues and engage the right folks to resolve • Design solutions that can be implemented with minimal disruption to supporting systems, and that are cost-effective • Ensure solutions are scalable and flexible to meet future business needs • Anticipate the needs of stakeholders affected by process change and ensure that proposed changes represent the best overall fit for the organization • Participate in discussions with cross-functional stakeholders to understand business pain points, align on strategy, and recommend the path forward • Partner with key stakeholders to launch new tools/processes, define success metrics, and publish project outcomes • Seek opportunities for process improvements through automation or integration of systems Desired Skills/Experience: • Bachelor's Degree required • 4+ years of operational responsibilities related to SAAS models preferred • Demonstrated success in driving projects forward successfully to completion • Strong technical and/or analytical skills with an ability to pull and manipulate data in Access, Excel, Python, SQL/SOQL Server, or equivalent tools • Effective influencer, communication, and interpersonal skills; great listener • Detail-oriented, process-driven, and possess the ability to manage multiple competing priorities in a fast-paced environment • Strong desire to help others and intellectual curiosity about people and organization issues • Understanding of database infrastructure and database concepts • UAT test script creation and execution Benefits: • Medical, Dental, & Vision Insurance Plans • Employee-Owned Profit Sharing (ESOP) • 401K offered The approximate pay range for this position is between $31.00 and $45.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy