Business Analyst

OVERVIEW Compile, research, analyze, and document data, requirements, workflows, and functionality for Mortgage teams. Develop and evaluate information to prepare actionable recommendations. Collaborate with REL Technology and REL Support teams to create, manage, and maintain product boards and backlogs. Responsibilities • Clearly communicate status updates and issues in both oral and written formats; lead product meetings. • Author a wide range of user stories, features, and backlog items; provide constructive feedback on peer submissions. • Serve as liaison between Mortgage Systems & Solutions teams and business stakeholders. • Conduct thorough requirements analysis and validation to ensure completeness, consistency, clarity, feasibility, and ensure they comply with the established standards. • Solve business partners problems by designing system solutions, interviewing stakeholders, evaluating alternatives, and presenting findings. • Manage medium to large projects or product lines independently or as part of a team. • Identify and escalate risks or issues with well-considered mitigation strategies. • Elicit and document functional and non-functional requirements using interviews, document analysis, storyboards, use cases, and diagrams. • Represent requirements through epics, features, stories, models, diagrams, prototypes, or scenarios to enhance team understanding. • Track and manage requirements and changes throughout the product lifecycle using backlog and board tools. • Translate business needs into clear, actionable requirements and artifacts. • Continuously seek opportunities to expand industry and domain knowledge. • Contribute to process improvements within the department or branch. • Participate in third-party vendor evaluations and selections as needed. • Perform additional duties as assigned. Qualifications • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio); produces polished, professional deliverables. • Skilled in data querying, reporting, and analysis (e.g., SQL). • Experience with Azure DevOps and Agile methodologies. • Strong understanding of IT solution development and delivery. • Effective planning, organizational, and multitasking skills. • Familiarity with ServiceNow platform and internal products, services, and policies. • Preferred: Certifications in Scaled Agile Framework (SAFe) and/or Certified Scrum Master (CSM). • Strong verbal and written communication skills. • Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field—or equivalent combination of education and experience