Business Analyst

Job Title: Business Analyst Preferred Location: Oakland, CA. – Hybrid Duration- 12+ months Contract Required Qualifications: · Minimum 5 years in business analysis or a related field. · Elicit, analyze, and document business requirements from stakeholders and documentation reviews. · Conduct detailed analysis of current processes, workflows, and systems to identify gaps and improvement opportunities. · Document existing processes end-to-end and produce up-to-date process flows. · Transform business needs into clear functional specifications, user stories, and use cases for IT delivery. · Own the creation and maintenance of process maps, flowcharts, and standard operating procedures. · Continuously learn new business domains and technology stacks to ensure documentation stays current. · Proactively seek out opportunities to learn and apply new tools, methodologies, and best practices. · Create and maintain an “API playbook” that serves as a reference for both business and technical teams. · Collaborate with product owners, Scrum masters, developers, and other IT teams to design solutions that align with requirements. · Validate proposed solutions through feasibility assessments and impact analysis. · Partner with QA/QE to define and execute test plans, cases, and scripts verifying functionality and usability. · Facilitate defect triage and drive timely resolution. · Serve as the liaison between business units and IT teams, fostering clear communication and alignment. · Build strong relationships with business partners, understanding their priorities and advocating for high-value solutions. · Provide regular status updates to stakeholders, highlighting progress, risks, and improvement opportunities. Skills Needed : · Proficient in SQL with the ability to write queries and pull reports. · Hands-on experience with RESTful APIs (design, consumption, and documentation). · Demonstrated ability to produce clear process flows, SOPs, and API reference guides. · Excellent written and verbal skills; adept at presenting complex information. · Eager to learn, adapt quickly to new technologies, and take ownership of documentation quality. · Strong problem-solving skills and the ability to drive consensus across stakeholders. · Proactive self-starter who thrives in a fast-paced environment. · Familiarity with Agile/Scrum tools (e.g., JIRA, Confluence). · Experience with process-mapping tools ( Miro). · Good understanding of dental health insurance