Business Analyst

OverviewWe are seeking a a senior Business Systems Analyst with 6+years of experience to perform complex business analysis and technical tasks such as project planning, process improvement, writing requirements, system design, data analysis, interface analysis, system testing, system rollout and system support. Focus is to enhance and support VSP’s biometric processes with a focus on processes that use VSP’s Multimodal Biometrics Identification System (MBIS) and LiveScan systems used for fingerprint capture. These duties involve the following: Leads the overall review, analysis and evaluation of current business systems; analyzes, recommends and implements process improvements; creates and evaluates user requirements and system needs; elicits requirements using various elicitation techniques such as Brainstorming, Data Mining, Document Analysis, and Interviews with users; produces requirements artifacts such as Field Definition Matrix, Business Rules, Interface requirements; performs gap analysis on existing requirements and systems; contributes to and drives a collaborative effort to support organizational change management; facilitates risk analysis; participates in the creation and subsequent reviews of project test plans; leads system testing including drafting test plans, tracking testing activities and documents final user acceptance efforts with business stakeholders; defines user roles and user accesses to applications; represents VSP's interests with vendors and collaborates with them to help meet project needs; creates training materials and provides end-user training. Responsibilities Lead the review, analysis, and evaluation of current business systems. Recommend and implement process improvements to optimize biometric workflows. Elicit and document business/system requirements using techniques such as interviews, document analysis, brainstorming, and data mining. Develop requirements artifacts including Field Definition Matrices, Business Rules, Interface Requirements, and Gap Analyses. Conduct risk assessments and facilitate organizational change management (OCM) efforts. Create, review, and execute project test plans; lead system/user acceptance testing (UAT). Define user roles, permissions, and security profiles. Collaborate with vendors to align solutions with VSP’s business and technical needs. Create training materials and deliver end-user training. Support system rollout and ongoing production support. Qualifications 6+ years of experience as a Business Systems Analyst or similar role. Strong skills in business analysis, requirements gathering, and process re-engineering. Use Cases, Activity Diagrams, Test Cases, Requirements Traceability Matrix, Interface Requirements, and Business Rules. Hands-on experience with system testing and UAT. Knowledge of functional and non-functional system requirements. Strong understanding of security access, user profile management, and role-based systems. Proficiency with Microsoft Word, Excel, Visio, PowerPoint. Excellent analytical, organizational, and problem-solving skills. Exceptional communication skills, with the ability to convey technical details in non-technical terms to stakeholders. Ability to build positive working relationships across teams and vendors. Experience in Organizational Change Management (OCM). Good to have: Experience working in law enforcement, government, or public safety IT systems. Familiarity with biometric identification systems or similar mission-critical applications. Job Types: Full-time, Contract, Temporary Pay: Up to $86.93 per hour Work Location: In person