Business Analyst – Process Optimization - Req 2309

Job Title: Business Analyst – Process Optimization Location: 100% Remote Type: Contract (12 months, possible conversion) Pay Rate: $55/hr on W2 Position Overview We are seeking a skilled Business Analyst to join our Process Optimization team and drive strategic improvements across organizational operations. This role serves as a critical liaison between business stakeholders and technical teams, partnering closely with the Solution Architect to identify, evaluate, and prioritize process optimization opportunities. The successful candidate will conduct comprehensive project intake assessments to determine which processes qualify for optimization initiatives, ensuring maximum impact and sustainable improvements in operational efficiency. Key Responsibilities Project Intake and Assessment • Conduct thorough project intake sessions with business units and operational leaders • Evaluate and vet processes to determine qualification for process optimization initiatives • Develop comprehensive problem statements and scope definitions for proposed projects • Assess project feasibility, complexity, and alignment with organizational strategic objectives Data Gathering and Analysis • Collect and analyze quantitative and qualitative data on current-state processes • Document existing workflows, pain points, and performance metrics • Identify process inefficiencies, bottlenecks, and improvement opportunities • Gather stakeholder requirements and define success criteria for optimization projects Business Case Development • Calculate ROI projections and perform cost-benefit analyses for proposed optimization projects • Identify and articulate intangible benefits, including employee satisfaction, customer experience, and operational quality improvements • Develop compelling business cases to secure stakeholder buy-in and resource allocation • Present findings and recommendations to leadership and cross-functional teams Stakeholder Collaboration • Partner with the Director of Process Optimization and Solution Architect to align improvement strategies with business requirements • Facilitate workshops and interviews with business stakeholders, process owners, and operational leaders • Coordinate with Process Mining and Automation teams to ensure an integrated approach to improvements • Serve as the primary liaison between business operations and process optimization initiatives Documentation and Reporting • Create detailed process documentation, requirements specifications, and project charters • Maintain project intake pipeline and status reporting for leadership visibility • Develop standardized templates and frameworks for consistent project evaluation • Track and report on project outcomes and performance metrics Experience Required Qualifications • 3–5 years of business analysis experience with demonstrated success in process improvement • Proven track record of working with operational workflows, business processes, and performance optimization • Experience with project intake processes and business case development • Background in continuous improvement methodologies and implementation Education and Certifications • Bachelor’s degree preferred in Business Administration, Industrial Engineering, Operations Management, or a related field • Six Sigma Green Belt or Black Belt certification preferred • Business Analysis certifications (CBAP, PMI-PBA) a plus • Project Management certifications (PMP, CAPM) preferred Technical Skills • Proficiency in process mapping and workflow documentation tools (Visio, Lucidchart, or similar) • Advanced Excel skills for data analysis and financial modeling • Experience with project management tools and methodologies • Familiarity with business intelligence and reporting tools • Knowledge of data analysis and statistical methods Core Competencies • Strong analytical and critical thinking skills with the ability to synthesize complex information • Excellent communication and presentation skills for diverse stakeholder audiences • Process improvement expertise with an understanding of operational workflows and efficiency drivers • Change management experience with the ability to drive adoption of process improvements • Collaborative approach with a proven ability to work effectively in cross-functional teams Preferred Qualifications • Experience with Lean methodology and continuous improvement initiatives in corporate environments • Knowledge of Operational Excellence frameworks and performance improvement methodologies • Familiarity with process mining tools and data-driven process analysis • Experience with automation assessment and RPA opportunity identification • Background in business consulting or process optimization roles • Experience in financial services, manufacturing, or other process-intensive industries If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.