Business Analyst

Job Title: Business Analyst Location : OIT Application Services Team Tallahassee, FL 32311 Exp : 5 Years Scope Of Services This position will be responsible for providing technical analysis for the AASHTOWare product suite. This includes, but is not limited to: Discovery and documentation of current state business processes and system interactions; Analyzing customers business needs to develop comprehensive technical requirements and specifications; Preparing technical responses, impact assessments, and solution recommendations; Analyzing current customizations for compatibility and potential migration into the AASHTOWare SaaS product suite; and Collaborating with the product team to support planning and execution of upgrades, enhancements, integrations, and product implementations. This position serves as a liaison between the business office and the AASHTOWare product team to ensure alignment of business needs, technical feasibility, and prioritization. The candidate must demonstrate strong organizational skills, advanced technical analysis capabilities, and excellent customer-facing communication skills. They must also be able to translate complex business needs into technical requirements and effectively represent business interests during solution development Education Bachelor s or Master s Degree in Business Administration, Information Systems, Information Technology, or another related field is required. Equivalent work experience may substitute for the educational requirement. • Experience • A minimum of 5 years of experience in IT product development, engineering, or project delivery is required. • Experience in the configuration, implementation, or integration with AASHTOWare suite is preferred. • At least 5 years of experience leading cross-functional teams through complex product or technology solution delivery in a high-tech or government environment. • Experience coordinating software or system integration activities and ensuring post-deployment support and readiness. • Familiarity with agile and iterative delivery methods, backlog grooming, and sprint planning is preferred. • Experience working with government procurement and IT project governance (especially Rules 60GG-1 60GG-5, Florida Administrative Code) is desirable. • Strong communication and presentation experience, especially in conveying product functionality, performance metrics, and delivery progress to business owners and leadership. • Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint, is required. • Experience with SharePoint 365, ServiceNow, and collaborative product planning tools is highly desired. Experience with Microsoft Power BI and Microsoft DevOps is highly desired. The activities the candidate will be tasked with include, but are not limited to, the following: • Support the delivery of software-based products and system enhancements by contributing throughout the full lifecycle, from planning through implementation and stabilization. • Facilitate collaboration among business users, technical development teams, product owners, and enterprise architecture to ensure product solutions align with functional needs and technical standards. • Assist in the development and maintenance of product roadmaps and release schedules, including coordination of upgrade timelines, enhancement priorities, and project delivery milestones to ensure alignment with organizational objectives. • Translate business requirements into actionable development tasks, clarifying scope and acceptance criteria, and monitor progress through each stage of the development cycle to ensure timely and accurate delivery. • Serve as a liaison with end users and product partners, addressing questions related to integrations, custom development needs, issue resolution, and considerations for post-deployment support and sustainability. • Support solution evaluation activities, including prototyping, technical feasibility reviews, user validation, and testing efforts to confirm functionality, performance, and readiness for production release. • Job Specific Knowledge, Skills, and Abilities (KSAs) The candidate must be able to apply specific knowledge, skills, and abilities in the following areas: 8.1 PRODUCT AND PROGRAM DELIVERY • Knowledge of full software product lifecycle stages, including planning, design, development, testing, deployment, and stabilization. • Familiarity with aligning solutions to established technical architectures, including product versioning, maintenance release planning, and long-term roadmap considerations. • Skill in managing and prioritizing backlog and features, maintaining delivery timelines, and coordinating cross-team dependencies. • Understanding of product performance monitoring practices, customer feedback integration, and continuous improvement approaches. • Ability to serve as a technical liaison, translating business requirements into clear technical specifications, functional designs, or roadmap components. 8.2 Business And Technical Capabilities • Knowledge of system development methodologies, including Agile, Scrum, and Waterfall • Ability to analyze business needs and recommend AASHTOWare product-based technical solutions that meet functional, operational, and enterprise standards. • Strong communication skills, with the ability to present complex or technical information clearly to both technical and business audiences. • Advanced skills ensuring alignment with compliance, accessibility, security, and statewide enterprise standards (e.g., ADA, security, Florida IT rules). • Ability to conduct detailed research, business analysis, process modeling, and as-is/to-be documentation using required tools such as MS Word, MS PowerPoint, MS Excel, MS Visio, and SmartDraw. • Ability to perform system analysis and design using established modeling methodologies and techniques. • Technical understanding of IT infrastructure components, software development practices, and modern application delivery methods. 8.3 Additional • Advanced skills with Microsoft products: SharePoint, Teams, Word, Excel, PowerPoint, and Project. • Ability to receive and give constructive criticism and maintain effective work relationships with others.