Business Analyst – EPMO Operations Location: Hybrid – Los Angeles, CA 90032 Duration: 12-Month Contract (Possible Extension) Pay Rate: $35/hr – $38/hr (DOE) Work Hours: Monday to Friday, 8:00 AM – 5:00 PM Dress Code: Business Casual Position Summary: We are seeking a detail-oriented and communicative Business Analyst to support operations within the Enterprise Project Management Office (EPMO). This role is not focused on individual project delivery but instead supports department-wide operations, systems, and reporting. You’ll serve as a subject matter expert on ServiceNow modules, assist with data reporting/visualization, maintain templates and documentation, and provide day-to-day business operations support. Key Responsibilities: • Provide business operations support to the EPMO, distinct from project coordinator roles. • Serve as SME for Demand and Project modules within ServiceNow. • Develop and manage reports using ServiceNow reporting tools and Power BI. • Maintain and enhance departmental templates using Microsoft Office. • Perform complex data analysis integrating data from various sources. • Maintain content on department SharePoint sites. • Document and improve EPMO processes and workflows. • Train team members and support internal knowledge sharing. Required Skills & Qualifications: • Proven experience in a Business Analyst, Project Coordinator, Project Manager, or Project Financial Analyst role within a PMO or EPMO setting. • Strong communication and collaboration skills, with the ability to interface effectively with stakeholders and in meetings. • Experience using and supporting ServiceNow Project Management Tools (PPM, ITBM, SPM). • Experience developing reports using ServiceNow’s reporting tool. • Advanced Microsoft Excel skills (data analysis, integration, advanced functions). • Familiarity with SharePoint content maintenance. • Proficiency with Microsoft Office Suite and departmental template management. • Strong analytical and problem-solving skills. • Self-starter with the ability to work independently and proactively. • Bachelor’s degree in Business Administration, Health Administration, Office Management, or a technical field preferred. • In lieu of a degree: 7+ years of relevant experience or certifications plus high school diploma/GED. Preferred Qualifications: • Experience in healthcare, hospital, or health system settings. • Proficiency with Power BI DAX and Power Query.