Business Analyst – Salesforce Implementation 4838

Business Analyst – Salesforce Implementation 4838 Location: Springfield, MA (preferred) or Boston, MA | Onsite: 3 days/week Engagement: 12-month contract to start Employment Type: W2, C2C & 1099 Tier4 Group is seeking a dedicated Business Analyst to join a high-profile program implementing a brand-new Salesforce platform across the enterprise. This is not just an upgrade—it’s a complete transformation to the latest and greatest Salesforce version, impacting operations company-wide. In this role, you’ll report to the Director of Project Management and serve as the go-to BA for a major initiative that integrates technology and business processes. You’ll work closely with internal IT partners and external Salesforce vendors to ensure readiness, change management, and flawless execution. What You’ll Do • Own requirements gathering: Be the strong voice in the room to elicit, document, and validate business needs. • Develop BRDs, functional/non-functional requirements, and readiness documentation for a large-scale Salesforce implementation. • Lead impact analysis, process modeling, and change management activities to prepare the business for success. • Collaborate with internal technology teams and external Salesforce partners to align on solution design and delivery. • Facilitate workshops and stakeholder meetings across multiple business units and vendors. • Identify gaps, propose improvements, and ensure operational readiness for go-live. Why This Role is Exciting • Enterprise-wide transformation: Moving the entire organization to a new Salesforce platform. • Hybrid focus: Work at the intersection of technology and business strategy. • High visibility: Direct impact on a flagship program with executive sponsorship. • Collaborative environment: Partner with IT leaders, operations teams, and Salesforce experts. Minimum Qualifications • 5+ years of business analysis experience, including large-scale system implementations. • Proven ability to lead requirements management for complex projects. • Strong facilitation and communication skills—able to influence and negotiate with stakeholders. • Experience creating BRDs, process models, and readiness documentation. • Familiarity with change management principles. Ideal Qualifications • Hands-on experience with Salesforce (Sales Cloud, Service Cloud, Lightning). • Ability to anticipate change and redirect efforts proactively. • Comfortable working independently on all but the most complex challenges. • Experience collaborating with internal IT teams and external vendors.