Business Analyst (Salesforce)

A top financial services company is seeking a Business Analyst (Salesforce) to support their growing team in Tysons, VA. Responsibilities: • Play a central role in bridging business stakeholders, product owners, technology teams, and third-party vendors • Translate program requirements into clear, actionable documentation that enables efficient and accurate development and delivery. • Capture business needs and facilitate working sessions • Develop user stories and functional requirements and ensure that the delivery team has what it needs to execute with clarity and confidence • Serve as a critical connective layer across business and technology, helping to ensure that loyalty program requirements are well-defined, prioritized, and delivery-ready • Perform other duties, as needed Qualifications: • 5+ years of experience as a Business Analyst on technology or digital transformation programs, preferably within financial services, banking, or credit union environments • Strong requirements gathering skills, including experience conducting stakeholder interviews, facilitation workshops, and process discovery sessions • Demonstrated ability to produce high-quality documentation, including user stories, functional requirements, acceptance criteria, process flows, and use cases • Experience working across cross-functional teams, including business stakeholders, product owners, UX/design, engineering, QA, and third-party vendors • Experience with Salesforce platforms (Experience Cloud, Loyalty Cloud, or Service Cloud) • Comfort working in Agile/Scrum delivery environments; experience grooming backlogs, supporting sprint planning, and tracking delivery against requirements • Proficiency with standard BA and collaboration tools such as Jira, Confluence, Visio, Lucidchart, or equivalent • Ability to synthesize complex, ambiguous information from multiple sources into clear, actionable, and delivery-ready documentation Desired Qualifications: • CBAP, PMI-PBA, or equivalent BA certification • Prior experience in Financial Services or Banking environments • Experience working within Salesforce-based programs or in a financial services organization