Business Analyst, Senior

Job Title: Business Analyst, Senior Job ID: GSR 1660 Location: Oakland, CA Duration: September 02, 2025 – August 28, 2026 Pay Rate: $63/hr. W2 TOP THINGS: Strong analytical, communication, and documentation skills. Experience writing process documentation. Demonstrated organizational skills in multi-tasking and managing multiple projects Self-directed, with the ability to anticipate and identify urgent needs This position is classified as a hybrid work type. The successful candidate should generally plan to work from the Oakland General Office 0-3 days per week, on average. Job Description: Department Overview: The People Project and Solutions Delivery team provides direction and defines decision-making procedures and metrics for validating impacts to projects. We serve as Lean ambassadors for the People organization. We work towards becoming a Center for Enablement for Project Guidance and Continuous Improvement, providing best practices documentation for People initiatives. Position Summary: We are seeking a detail-oriented and strategic Business Analyst to support the development of high-quality knowledge articles that will fuel AI-driven automation and digital transformation initiatives. This role bridges people operations and technology, ensuring that knowledge assets are structured, accurate, and optimized for machine learning and AI applications. Job Responsibilities: Knowledge Article Development Collaborate with subject matter experts (SMEs) across departments to gather, analyze, and document business processes and workflows. Translate complex operational procedures into clear, structured knowledge articles suitable for AI consumption. Ensure articles follow metadata, tagging, and formatting standards for AI training and automation platforms. AI & Automation Enablement Partner with AI developers and automation teams to identify knowledge gaps and opportunities for process automation. Validate and test knowledge articles in AI environments to ensure accuracy and usability. Continuously refine content based on AI performance feedback and user interactions. Stakeholder Collaboration Facilitate workshops and interviews with business units to capture tribal knowledge and undocumented processes. Act as a liaison between business teams and technical teams to ensure alignment on knowledge strategy. Governance & Quality Assurance Maintain version control and audit trails for all knowledge assets. Implement quality assurance checks to ensure consistency, relevance, and compliance with organizational standards. Qualifications Minimum: Bachelor’s degree in Business Administration, Information Systems, or related field. 3+ years of experience in business analysis, technical writing, or knowledge management. Familiarity with AI technologies, automation platforms (e.g., RPA), and knowledge bases. Strong analytical, communication, and documentation skills. Experience with tools like MS Copilot, SharePoint, ServiceNow Knowledge Management, or similar platforms. Preferred Skills: Understanding of natural language processing (NLP) and machine learning concepts Experience working in Agile or hybrid project environments Ability to visualize workflows and processes using tools like Visio Demonstrated organizational skills in multi-tasking and managing multiple projects Self-directed, with the ability to anticipate and identify urgent needs Excellent active listening skills, excellent oral and written communication skills Exceptional attention to detail and deadlines