Business Analyst

Akkodis is seeking a – “Business Analyst 2” for a Contract position with a client located in Morrisville, NC (Hybrid - Research Triangle Park). Pay Range: $35-$40/hr. (The rate/salary may be negotiable based on experience, education, geographic location, and other factors.). Job Description: Part of the Invoice to Cash Team in Morrisville, North Carolina office responsible for billing and hitting cash targets for CCE. Relationships: Be responsible for building strong working relationships with D&S, external Cisco Customers, Sales, Customer Care, SSF, Treasury, Tax Teams and others. Key Responsibilities: • Team Lead Collections - Escalation point for USCAN accounts • Own suspending and terminating for CCE • Keep track of all manually suspended accounts • Provide weekly updates on the suspended accounts and liaise with the collector/customer to understand if they should resume or get terminated • Solving customer escalations within USCAN • Review, assist, and train collectors on how to resolve disputes • Liaise between Cisco and a vendor for any USCAN account sent to3rdparty • Review reports and provide account status updates • Assist with resuming suspended customers by identifying cause of suspension and resolve the issue prior to resuming services • Review accounts ready for 3rd party transfer to ensure all steps have been fulfilled • Reassign accounts to 3rd party • Check all invoices from D&S 3rd party collections agency are correct and valid to be submitted for timely payment • Applying payments from D&S on 3rd party customers and ensuring the fees are written off where applicable • Timely processing of write offs for customers where 3rd party collections agency (D&S) has exhausted efforts to successfully collect, to ensure accurate AR aging • Applying payments for 3rd party customers coming directly to Cisco and confirming closure to D&S • Raise ad hoc Withholding tax credits and ensure these get applied correctly Who You Are • Fluent in English, both written and verbally • University degree • Experience working in collections previously • Able to balance an understanding of internal and external client needs with Cisco's collection policies and business needs • Strong Business Acumen coupled with good understanding of Cisco Processes, specifically Invoice to Cash is preferred. • Strong analytical skills • Advanced Microsoft Excel Skills • Strong Confidence to communicate effectively with stakeholders. • Familiarity with financial tools/systems – Oracle, Pega and MicroStrategy • Ability to rapidly adapt to changes in a transformation environment and have outstanding organizational and time management skills. • Good communication skills, written and verbal (essential) • Confident and capable of following defined processes and of suggesting improvements (essential) • Good ad hoc problem-solving skills (essential) • Capable of making decisions and taking actions under pressure (essential) Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance