Are you a Business Analyst with strong domain knowledge in Real-Time customer experience journeys, experienced in leveraging leading platforms to deliver personalized digital experiences? The ideal candidate is passionate about data-driven customer engagement and excels at bridging business needs with technical capabilities to enable contextual messaging across web and mobile platforms. Responsibilities • Support the product roadmap for customer experience and journey, with a focus on driving real-time, context-aware digital experiences. • Collaborate with existing Product Managers on the internal Suite project, to re-platform their food/beverage ordering system that guests and operational staff in the Luxury Suite use across web, app, and POS devices. • Collaborate with Product Managers to define features, stories, and acceptance criteria for a next-generation Suites Ordering system. • Understand food and beverage processes. • Define end-to-end flows. • Ensure accurate execution and user acceptance testing of the solution. Required Qualifications • Experience as Product Manager, Product Owner, Business Analyst in a food and beverage environment (restaurant, food/beverage, catering, etc) is preferred. • Experience with Microsoft Dynamics Commerce is a must. • Experience with KDS (Kitchen Display System) in food/beverage is helpful. • Must have omnichannel experience (web, app, handheld POS, POS kiosks, others). • Quickly learn the business and roadmap for the year, and hit the ground running. Benefits • 401(k). • Dental Insurance. • Health insurance. • Vision insurance. • We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people. • The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities • Participate in OP monthly team meetings and participate in team-building efforts. • Contribute to OP technical discussions, peer reviews, etc. • Contribute content and collaborate via the OP-Wiki/Knowledge Base. • Provide status reports to OP Account Management as requested. About Us At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we’ve been challenging the status quo of the consulting industry serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.