Business Analyst - Technology and Enterprise Systems

Title: Business Analyst - Technology and Enterprise Systems Location: Remote (CST Hours) Duration: 6 months Start: February 23 US based Business Analyst to serve as a partner to Client SMEs throughout ramp up, RFP activities, solution evaluation, and future state design. This role will require a significant volume of process definition, requirements consolidation, workflow mapping, and data/KPI alignment, along with the complexity of multi platform technology efforts. Key Responsibilities: Requirements & Process Analysis • Lead end to end requirements gathering across multiple workstreams Management workstreams. • Consolidate business needs from multiple stakeholder groups into clear, actionable functional and non functional requirements. • Analyze existing processes (current state) and design detailed future state workflows, identify gaps, dependencies, and optimization opportunities. • Produce clear, structured, and audit ready documentation that supports alignment across all teams and phases of the program. • Own the development of business requirements documents (BRDs), process maps, workflow diagrams, user stories, and acceptance criteria. Program Support & SME Collaboration • Work in tight partnership with Client SMEs, ensuring continuous alignment across regions, teams, and disciplines without diverting SMEs from their operational responsibilities. • Serve as a single, stable point of continuity across all phases of the program: discovery, RFP preparation, vendor evaluations, and deep dive sessions. • Facilitate cross functional workshops, design sessions, and requirement refinement meetings. RFP & Vendor Engagement Support • Support the creation of RFP materials by translating business needs into vendor ready requirements. • Assist in evaluating vendor responses and performing fit gap analyses. • Coordinate and document deep dives, demos, and technical/functional assessment sessions. SDLC Alignment & Delivery Discipline • Adhere to established Software Development Life Cycle (SDLC) processes across all phases of the program, ensuring requirements, designs, and deliverables meet client quality and governance standards. • Maintain clear traceability from business needs through requirements, design, testing, and deployment. • Ensure documentation, workflows, and requirements are version controlled, consistently updated, and aligned with SDLC checkpoints. • Collaborate with project managers, architects, and technical leads to ensure all artifacts meet readiness criteria before progressing to subsequent phases. • Support structured change control processes, ensuring impacts are assessed, documented, and communicated effectively. Data, KPIs, and Reporting • Partner with data owners to define labor, staffing, and operational KPIs required for planning and management of workflows. • Ensure data requirements are clearly captured for integrations, dashboards, and analytics. Testing & Validation • Develop UAT plans, test scripts, and validation criteria aligned to business scenarios. • Coordinate UAT execution, manage feedback cycles, and document defects and resolutions. Change Management & Documentation • Prepare user focused documentation, training materials, and reference guides as solutions mature. • Support readiness activities for new systems and processes. Skills & Experience • 5+ years of business analysis experience in technology, operations, or enterprise systems. • Proven ability to manage complex, multi workstream requirements with minimal oversight. • Strong background in process mapping, workflow design, and cross functional requirement consolidation. • Experience supporting RFP development, vendor analysis, and structured evaluation processes. • Excellent communication skills with the ability to work across technical teams, SMEs, and executive stakeholders. • Highly organized with strong attention to detail and the ability to manage multiple parallel efforts. • Familiarity with data analysis concepts and KPI design. • SQL proficiency for querying datasets, validating requirements, and supporting data driven analysis. • Experience designing reports, dashboards, and operational insights in collaboration with data teams. • Ability to create wireframes, mockups, and conceptual UI/UX representations to support workflow and reporting design. • Experience with workforce management, scheduling, planning, ERP, or operational systems is a plus. • Comfortable working in both Agile and Waterfall environments. • Must be able to collaborate with global teams flexibly based on teams' timelines.