Business Analyst

• • Our Client: • • A premier provider of secure, end-to-end payment solutions, is seeking a Business Analyst. This role offers the chance to architect friction-free commerce experiences that touch millions of daily transactions while fast-tracking your career in fintech innovation. • • Position: • • Business Analyst • • Duration: • • 1 year • • Location: • • Charlotte, NC (3420 Toringdon Way, Suite 400) • • Work Arrangement: • • Hybrid – onsite 3 days/week (Flexible) Restaurant background (server, shift lead, campus dining tech, etc.) a big plus—shows comfort with POS, tips, busy shifts, and customer-facing pain points • • Role Summary: • • Join a newly-formed pod inside a Fortune-caliber payments organization and turn complex business needs into elegant, automated solutions. You’ll own requirement discovery, sprint execution, and cross-team orchestration for products that process billions in annual volume—perfect for a mid-level pro hungry to level-up in Agile, payments, and POS ecosystems. • • Responsibilities: • • - Elicit, analyze, and document business/user requirements for payment hardware & software initiatives - Translate needs into clear user stories, acceptance criteria, and system specifications - Partner with Product, UX, QA, and downstream tech teams to drive end-to-end delivery - Facilitate backlog grooming, sprint planning, and UAT; remove blockers before they derail timelines - Monitor KPIs (defect rates, rework, CSAT) and continuously refine processes • • Ideal Candidates Will Have: • • - 3+ years in an Agile BA or hybrid Product role within payment processing, POS, or fintech - Proven success writing requirements for integrated systems (APIs, hardware, cloud) - A growth mindset—comfortable owning ambiguity and learning on the fly • • Required Skills/Experience: • • - Solid Scrum/Agile lifecycle experience; active contributor in JIRA & Slack - Hands-on user acceptance testing and traceability practices - Integration & API troubleshooting acumen - Bachelor’s in CS, Engineering, or equivalent; BA/Product certification a plus • • Other Skills: • • - Exceptional facilitation and stakeholder-management abilities - Data-driven decision making and KPI ownership - Collaborative spirit across global, cross-functional squads