Business Analyst

Business Analyst - Global Incentive Compensation - Scale and Transformation Location: Indy - Hybrid 1-year contract, potential to extend This is a unique opportunity to directly support our team's strategy, growth, and innovation by driving operational excellence within the Global Sales Compensation ecosystem. You'll be instrumental in optimizing systems, tools, and processes/policies that are critical to our success Your Impact: • This role is for a highly technical and functionally astute individual who can translate business needs into scalable, automated solutions. • Provide essential support and expertise to optimize incentive compensation processes, ensuring efficiency and compliance across systems and tools. • Utilize your strong technical and functional business expertise to identify, evaluate, and develop robust systems and procedures that meet user requirements and adhere to IT and Finance audit guidelines. • Work within the Global Incentive Compensation (GIC) organization to understand complex business needs and deliver automated solutions that streamline operations. • Design and implement solutions that cause minimal disruption, are cost-effective, and are flexible enough to meet future business demands. • Anticipate stakeholder needs, align on strategic direction, and effectively communicate technical solutions and process changes to internal clients. • Partner with Sales Compensation, Compensation Design, and Sales Operations teams to drive continuous improvement and successful project outcomes. Your Responsibilities: • Create and support comprehensive documentation (process flows, user guides, enablement materials, technical requirements). • Write and maintain operational playbooks, ensuring clarity and consistency. • Develop robust Test Coverage and Test Scripts for User Acceptance Testing (UAT) and actively participate in UAT execution. • Triage system issues and effectively engage relevant teams for timely resolution. • Participate in discussions with cross-functional stakeholders to understand pain points, align on strategy, and recommend optimal paths forward. • Partner with key stakeholders to successfully launch new tools/processes, define success metrics, and publish project outcomes. • Proactively seek opportunities for process improvements through automation or integration of systems. What We're Looking For: • 4-5+ years of operational responsibilities, preferably related to SaaS models (sales compensation experience is a significant plus). • Demonstrated success in driving projects forward to successful completion. • Strong technical and analytical skills with proven ability to pull and manipulate data using tools like Access, Excel, Python, SQL/SOQL Server, or equivalent. • A bachelor's degree is highly prefered Preferred Skills & Attributes: • Business Analyst or equivalent technical experience. • Effective influencer with strong communication and interpersonal skills; an exceptional listener. • Detail-oriented, process-driven, and adept at managing multiple competing priorities in a fast-paced environment. • Performs well under pressure and can work independently and as part of a collaborative team. • Strong desire to help others and intellectual curiosity about people and organizational issues. • Understanding of database infrastructure and database concepts. • Experience with UAT test script creation and execution.