Business Analyst with Voice Telephony/ IVR/ Voice Agents, SIP (Phone Exchanges)

Business Analyst-Healthcare IntegrationLocation: Remote-USADuration: 3-6 Month Contract About BigRio: BigRio is a Boston-based, remote-first technology consulting firm specializing in advanced data and software solutions. We partner with forward-thinking organizations to deliver scalable, cost-effective, and innovative technology, with particular expertise in AI/ML, data engineering, and cloud-native applications. Our clients span the healthcare, life sciences, government, and enterprise sectors, and we are recognized for our ability to tackle complex challenges with innovative solutions. About the Role: We are seeking a skilled Business Analyst (BA) with strong healthcare domain expertise and experience in Epic Integration, SIP/Voice Telephony, IVR/Voice Agents, and Active Directory. The ideal candidate will bridge the gap between business stakeholders, technical teams, and vendors to ensure seamless integration of healthcare systems, effective voice solutions, and secure identity management. Key ResponsibilitiesCollaborate with healthcare stakeholders, IT teams, and vendors to gather, analyze, and document business requirements.Support Epic EHR integration projects, including workflows, interfaces, and interoperability requirements.Work on SIP/Voice Telephony and IVR/Voice Agent systems, ensuring alignment with healthcare communication needs.Coordinate with infrastructure and security teams on Active Directory integration, access control, and identity management.Translate business needs into functional specifications, process flows, and technical requirements for development and testing teams.Facilitate requirement workshops, gap analysis, and solution design discussions.Support system testing, UAT, and validation processes to ensure solutions meet business and compliance needs.Prepare business and technical documentation (BRD, FRD, user guides, workflow diagrams).Act as a liaison between business users and technical teams to ensure smooth project execution. Required Skills & QualificationsBachelor’s degree (Master’s preferred).5+ years of experience as a Business Analyst in healthcare projects.Strong knowledge of Epic EHR Integration workflows and healthcare interoperability standards (HL7, FHIR).Exposure to SIP/Voice Telephony and IVR/Voice Agent systems (Genesys, Cisco, Avaya, etc.).Experience with Active Directory integration, role-based access, and identity lifecycle management.Familiarity with healthcare regulatory compliance (HIPAA, PHI, data security).Excellent communication, stakeholder management, and documentation skills.Strong problem-solving abilities and ability to work in cross-functional teams. Preferred SkillsUnderstanding of cloud-based healthcare solutions (Azure, AWS, or GCP).Knowledge of contact center solutions in healthcare. Job Type: Contract Pay: $55.00 - $75.00 per hour Expected hours: 45 per week People with a criminal record are encouraged to apply Experience: Business analysis: 6 years (Required) Epic integration : 3 years (Required) Active Directory: 2 years (Required) Telephony/ IVR/ Call Center/ SIP: 2 years (Required) HL7: 3 years (Required) Work Location: Remote