Business Analyst

Position: Business Analyst (5+yrs) Location: Des Moines IA (Only locals) State client experience is must We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred). The BA will play a key role in supporting and documenting the following business processes: • Statewide and agency-specific service request workflows • Change management procedures for DoIT staff, including expansion of change and configuration management practices • CMDB relationship mapping for Configuration Items (CIs) tracked within the system • Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and DoIT departments • Identification and documentation of integration needs between ITSM processes and other DOM/DoIT business systems • Gathering requirements for dashboards and reporting to support agency visibility and performance tracking • Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes This role requires strong analytical and communication skills, as well as the ability to collaborate across technical and business teams to ensure successful implementation and adoption of ITSM processes. A successful candidate for this role is expected to possess the following skills and experience: · Excellent interpersonal, verbal and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts · Experience in process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.) · Experience delivering software as part of an agile delivery team · Strong ability to work effectively within time constraints, changing priorities, and independently · Proficient in Microsoft Office Suite including Excel, Word, PowerPoint and Visio · Experience with requirement gathering software such as Azure DevOps, TFS, JIRA, or RTC. · Analyze business strategy and user needs, document specifications, and translate business objectives into proper system requirement specifications · Guide business customers through business case development for new applications/functionality, including cost / benefit analysis and risk / impact analysis · Understanding of how to deliver value through realizations of benefits, avoidance of cost, identify new opportunities and modernizing the organization · Focus on continuous improvement for both the business process and the underlying technologies and system support · Strong ability to decompose complex Skills – minimum of 5 years of experience · Ability to effectively prioritize and execute tasks while under pressure · Ability to ensure that user expectations are met during the testing process · Ability to identify and analyze suitable opportunities for test automation · Ability to prioritize and manage multiple projects, and project activities, simultaneously, while meeting established deadlines. · Create and execute test plan · Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. · Azure DevOps (ADO), Atlassian’s Jira, IBM’s Rational Team Suite (RTC). · Business process definition, requirements definition, and development and support of integrated business applications · Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation · Demonstrate strong verbal and written communication skills · Knowledge of business process analysis, techniques, design, and development · Requirements and Use Case documentation