Business Analyst

We are seeking an experienced Business Analyst to serve as a critical liaison between business stakeholders and technology teams within the mortgage banking space. This role will be embedded within the business unit while actively participating in technology initiatives, ensuring that business requirements are clearly translated into technical solutions and that technology updates are effectively communicated back to the business. The ideal candidate will have a strong background in mortgage banking processes, familiarity with Agile methodology, proficiency in SQL, and strong communication skills to bridge the gap between technical teams and business users. Key Responsibilities: • Act as the primary point of contact between business stakeholders and technology teams to ensure alignment and clear communication. • Translate business needs into clear, actionable requirements for technical teams. • Document and clarify requirements, system issues, and process changes. • Use SQL queries to analyze data, diagnose system issues, and identify trends. • Apply deep knowledge of mortgage banking processes — including underwriting, processing, closing/funding, and the secondary mortgage market — to provide context for technology solutions. • Support Agile project delivery by participating in sprint planning, backlog grooming, and daily stand-ups. • Facilitate effective communication through concise business writing and visual presentations. • Provide guidance and support to stakeholders with varying technical knowledge, translating complex concepts into clear explanations. Required Skills & Qualifications: • Strong knowledge of mortgage banking industry, including underwriting, processing, closing/funding, and secondary market processes. • Proficiency in SQL for data analysis and issue diagnosis. • Experience working in Agile project environments. • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Access) and SharePoint. • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences. • Ability to influence and collaborate effectively with stakeholders in sensitive situations while maintaining strong relationships. • Demonstrated ability to act as a bridge between business needs and technology solutions. Preferred Background: • Experience in Quality Control (QC) underwriting or similar mortgage banking functions. • Understanding of mortgage banking data, including Loan-to-Value (LTV), Debt-to-Income (DTI) ratios, liabilities, income, and assets. • Familiarity with mortgage repurchase/remedy processes. Team Interaction: • Work closely with business stakeholders (such as QC underwriting teams) and technical teams to ensure clear requirements and issue resolution. • Act as a trusted liaison to ensure smooth information flow and alignment between business and technology. Top Tools & Technologies: • SQL • Microsoft Excel, PowerPoint, Word, Access • SharePoint • Agile project management tools (JIRA, Confluence, etc.)