Business Analyst

Title: Business Analyst Location: Charlotte, NC (onsite hybrid) Duration: 6-month W2 contract Seeking a Business Analyst to support high-priority digital initiatives tied to growth and funding objectives. This role will work across Digital, Product, Operations, Marketing & Technology to translate business needs into user stories, insights, and leadership-ready deliverables. Ideal candidates are strong communicators, highly organized, and experienced in Agile delivery within digital product environments bringing customer facing mobile experiences to life. Key Responsibilities • Translate meetings and stakeholder input into clear user stories, requirements, and acceptance criteria • Manage and maintain JIRA backlogs and documentation in Confluence • Support Agile ceremonies: PI planning readiness, sprint planning, backlog grooming, demos • Analyze digital performance and build dashboards (e.g. Tableau) • Support Zoom meeting coordination, summarization and translation of notes to stories • Measure impact using CSAT/MSAT, adoption, and growth metrics • Create & support leadership-ready PowerPoint materials and storytelling artifacts • Partner cross-functionally to drive clarity, alignment, and delivery Must-Have Qualifications • 2-4+ years Business Analyst experience (banking, fintech, or another regulatory constrained digital product environment preferred) Strong experience with: • Agile/Scrum methodologies and delivery ceremonies • JIRA (user stories, backlog management) • Confluence (documentation) • Tableau (reporting/visualization) Proven ability to: • Independently turn meeting notes into high-quality user stories • Support end-to-end Agile delivery • Work across technical and business stakeholders Digital experience required: • Supporting launches/enhancements of customer-facing experiences • Measuring success via CSAT/MSAT, adoption, growth, engagement Preferred • Digital banking / channels / marketing analytics experience • Exposure to customer acquisition, engagement, or retention initiatives • Experience in fast-paced, cross-functional environments Scope of Work (Examples) Work across a portfolio of initiatives such as: • Customer retention and relationship deepening • New-to-bank acquisition and storefront growth • Digital onboarding/KYC simplification • Digital experience and storefront redesign • New product launches and rewards capabilities • Emerging capabilities like merchant-funded offers and new savings products Profile • Strong communicator and storyteller • Self-starter who thrives in ambiguity • Highly organized, detail-oriented, and delivery-focused