Business Analyst

Duration: 10 months (with potential to extend) Day-to-Day: Insight Global is hiring a Business Analyst to support one of its leading clients in the technology services space. This person will be responsible for building strong working relationships with D&S, external Customers, Sales, Customer Care, SSF, Treasury, Tax Teams and others. art of the Invoice to Cash Team in Morrisville, North Carolina Cisco office responsible for billing and hitting cash targets for CCE. Must-Have: • Bachelor's degree • Able to balance an understanding of internal and external client needs with our client's collection policies and business needs. • Strong Business Acumen coupled with good understanding of our client's processes, specifically Invoice to Cash is preferred. • Strong analytical skills • Advanced Microsoft Excel Skills • Familiarity with financial tools/systems – Oracle, Pega and MicroStrategy • Ability to rapidly adapt to changes in a transformation environment and have outstanding organizational and time management skills. • Good communication skills, written and verbal (essential) • Confident and capable of following defined processes and of suggesting improvements (essential) • Capable of making decisions and taking actions under pressure (essential) Nice to have: • Experience working in collections previously Key Responsibilities: • Team Lead Collections - Escalation point for USCAN accounts • Own suspending and terminating for CCE • Keep track of all manually suspended accounts • Provide weekly updates on the suspended accounts and liaise with the collector/customer to understand if they should resume or get terminated • Solving customer escalations within USCAN • Review, assist, and train collectors on how to resolve disputes • Liaise between Cisco and a vendor for any USCAN account sent to3rdparty • Review reports and provide account status updates • Assist with resuming suspended customers by identifying cause of suspension and resolve the issue prior to resuming services • Review accounts ready for 3rd party transfer to ensure all steps have been fulfilled • Reassign accounts to 3rd party • Check all invoices from D&S 3rd party collections agency are correct and valid to be submitted for timely payment • Applying payments from D&S on 3rd party customers and ensuring the fees are written off where applicable • Timely processing of write offs for customers where 3rd party collections agency (D&S) has exhausted efforts to successfully collect, to ensure accurate AR aging • Applying payments for 3rd party customers coming directly to Cisco and confirming closure to D&S • Raise ad hoc Withholding tax credits and ensure these get applied correctly