Business Analyst

Job Specific Knowledge, Skills, and Abilities • Business Analysis: Skill in performing detailed research, business analysis, as-is and to-be analysis, process modeling. Use of software tools is required and include, but are not limited to, MS Word, MS PowerPoint, MS Excel, and Visio. Certified Business Analysis Professional (CBAP) or Certified Scrum Master (CSM) is highly desired. • System Analysis & Design: Skill in performing System Analysis & Design using a variety of modeling methodologies and techniques. • Facilitation: Ability to expertly facilitate workshops and meetings with stakeholders. • Technical Understanding: Technical knowledge and understanding of IT infrastructure and software development practices and techniques. • Project Management: Knowledge of client Project Management Rule 60GG-1. Ability to apply principles and techniques in the Project Management Body of Knowledge (PMBOK). Additional • Advanced skills with Microsoft products: SharePoint, Teams, Word, Excel, PowerPoint, Power BI, and Project. • Ability to relate to stakeholders’ needs, document their requirements, and perform duties in the absence of staff. • Ability to receive and give constructive criticism and maintain effective work relationships with others. • Ability to adjust to changing demands in a dynamic environment with diverse work assignments. General Knowledge Skills and Abilities • Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step. • Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. • Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. • Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis. • Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. • Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others • Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations. • Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly. • Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team. • Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice. Experience • A minimum of 5 years of Business Process Analysis and systems analysis is required. • Proficiency in process mapping/modeling with tools such as Visio is required. • Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, required. • Proficiency in writing SQL Queries and performing Data Analysis is required. • Experience working with Microsoft DevOps is highly desired. • Technical Experience (programming or operations) working in IBM Mainframe, Distributed, and Cloud computing environments is highly desired. • Knowledge of Rules 60GG-1 – 60GG-5, client Administrative Code, is desired. • Knowledge of data migration is desired. • Knowledge of change and release management is desired. • Knowledge of testing and quality assurance tools and techniques is desired. • Preference will be given to candidates with agile project experience and use of Azure DevOps to manage user requirements and backlogs. Primary Job Duties/ Tasks • Research and understand client business processes and their inter-relationships. • Document and diagram business and system processes and dependencies between them. • Research and document impacts on agency business systems in relation to the PALM implementation. • Facilitate joint analysis workshops with the business units. • Gather and document business and technical requirements as user stories in Azure DevOps and other tools. • Manage backlog and work items using Azure DevOps. • Coordinate with Development and QA teams. • Develop Test Plans and Test Cases. • Coordinate testing and quality assurance efforts. • Perform oversight reviews of deliverables for compliance with department standards. Education • Bachelor’s degree or master’s degree in Business Administration, Communication, Information Systems, or other related field is required. Equivalent work experience may substitute for the educational requirement.