Business Operation Analyst_DET, MI LOCALS ONLY

Job Title: Business Operations Analyst Duration: 1 Year Location: Detroit, MI Required Pay Scale: $30-$38/hr on W2 ONLY • • • Due to client requirements this role is only open to USC or GC candidates • • • Experience Level: 2–4 Years About the Role: We’re looking for a Business Operations Analyst to join our dynamic team and support a large-scale digital transformation initiative. This role is ideal for a motivated professional who thrives in fast-paced environments, enjoys solving complex business challenges, and values operational excellence. As a Business Operations Analyst, you’ll collaborate closely with cross-functional teams across Sales, Product Management, and DevOps to streamline processes, enhance system performance, and deliver a superior customer experience. Key Responsibilities: • Act as a subject matter expert for a multi-tenant auction platform, supporting integrations, operational initiatives, and issue resolution. • Handle customer escalations with professionalism, accuracy, and timeliness. • Partner with Sales and Product teams to facilitate customer integrations and communicate progress to leadership. • Collaborate with the DevOps Support Team to prioritize and resolve production issues quickly and efficiently. • Participate in release cycles by coordinating business testing, validating deployments, and documenting known issues. • Identify and execute process improvement initiatives to drive efficiency and eliminate redundancies. • Provide strategic recommendations to leadership to enhance overall operational performance. • Build strong working relationships across departments to enable seamless execution of business goals. Required Qualifications: • Bachelor’s degree in Business, Computer Science, or Management Information Systems (MIS) preferred. • 1–3 years of experience as a Business Analyst, Operations Analyst, or in a similar analytical role. • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word). • Strong analytical thinking, organizational, and communication skills. • Proven ability to adapt and excel in a high-energy, rapidly evolving environment. • Critical thinker with a proactive approach to problem-solving and process optimization. • Experience in customer support within the software product industry preferred. • Knowledge of automotive or vehicle remarketing systems is a plus. Why Join Us: • Be part of a forward-thinking team driving digital transformation. • Gain hands-on experience in a technology-driven environment. • Opportunity to collaborate with experts in business operations, product management, and customer success. • Work culture that values innovation, ownership, and continuous improvement. If you’re a self-starter with strong analytical skills and a passion for delivering results, we’d love to hear from you! About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600 At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits: • Health, vision, and dental insurance (single and family coverage) • 401(k) plan (employee contributions only)