Business Performance Analyst

Position: Business Performance Analyst Location: Richmond, VA 23219 Duration: 12 months Job ID: 176271 Job Overview: The Business Performance Analyst will support the Supply Chain Management (SCM) Center of Excellence by assisting with process documentation, data analysis, project management, and technology-focused improvement initiatives. The role involves working closely with the Product Owner to drive efficiency, standardization, and visibility across Source to Pay (S2P) and other operational processes. This is a hybrid position requiring three days in the office and two days remote, with occasional travel to the Innsbrook campus. Responsibilities: • Provide administrative and analytical support for cross-functional improvement projects. • Track project tasks, milestones, risks, and status updates. • Prepare presentation materials, meeting notes, and follow-ups. • Support user acceptance testing (UAT) and documentation for new or updated systems and tools. • Maintain and update data within SaaS platforms to ensure accurate configuration, reporting, and workflows. • Configure and manage templates, forms, and standardized content within SaaS solutions. • Onboard, train, and support internal stakeholders and external users. • Support execution of change management strategies to drive adoption. • Create training materials, job aids, and knowledge-sharing content. • Document current state business processes and create process maps using tools like Visio, Miro, or Lucidchart. • Gather, clean, and organize data for reporting and analysis. • Develop performance metrics and dashboards while validating data accuracy. Qualifications: • 3+ years of experience in project leadership, including requirement gathering, coordination, implementation, and task validation. • Experience with statement of work management and vendor best practices. • Proficiency with SaaS tools and implementation. • Strong Excel and data management skills. • Excellent verbal and written communication skills. • Ability to lead, collaborate, and work effectively in multi-disciplinary teams. • Bachelor's degree required. • Preferred experience with large capital projects in a regulated industry, especially utilities. • Nice to have: Prior SAP Fieldglass experience. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: • Pay any fee to be considered for, submitted to, or selected for any opportunity. • Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. • Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $35 - $40/hr. W2 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com