Business Reporting Analyst

BI Reporting Analyst II – Contract Opportunity Location: Central London (Hybrid – 3 days onsite) Our client is looking for a talented BI Reporting Analyst to join their team on a 6–12 month contract, supporting data-driven decision-making across customer success and growth functions. Key Responsibilities: • Design and develop interactive dashboards to track retention and revenue performance • Build and maintain scalable ETL pipelines for data integration • Analyse A/B testing results and provide actionable insights • Partner with Sales, Marketing, and Customer Success teams to refine reporting • Present insights to stakeholders and ensure data accuracy and governance Skills Required: • 3+ years of relevant experience working with call center data, including understanding of metrics and KPIs relevant to call center operations. • 3+ years of relevant experience working with web data and understanding of digital support tools and KPIs. • Strong SQL and Python skills • Experience with Tableau, QlikSense, or similar BI tools • Solid understanding of ETL processes and data modelling If you are interested kindly share your updated CV on manjusha.kumaran@empresaria.com Let's connect to discuss more.