Business Reporting Analyst
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Business Reporting Analyst with a contract length of "unknown" and a pay rate of "unknown." It requires 1-2 years of analytics experience, knowledge of Genesys and Salesforce reporting tools, and proficiency in Microsoft Business Suite.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
-
🗓️ - Date discovered
August 15, 2025
🕒 - Project duration
Unknown
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🏝️ - Location type
On-site
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📄 - Contract type
Unknown
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🔒 - Security clearance
Unknown
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📍 - Location detailed
Auburn Hills, MI
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🧠 - Skills detailed
#Statistics #Predictive Modeling #Automation #ML (Machine Learning) #AI (Artificial Intelligence) #CRM (Customer Relationship Management) #SAS #Monitoring #Project Management #Python #Cloud #Data Mining #Consulting #Data Analysis #Business Analysis #Stories #SPSS (Statistical Package for the Social Sciences) #SQL (Structured Query Language) #R
Role description
NOT A C2C OPPORTUNITY
80% ONSITE - with potential to move to 100% ONSITE
Business Analyst #1034041
Job Description:
· Within the Customer Care team, the Reporting Business Analyst is responsible for data analysis and report generation on data collected by the Customer Care team.
· The Reporting & Analytics team analyzes the data collected from these touchpoints to generate insights to help drive a positive ownership experience.
· The role is tasked with monitoring performance of operational goals.
· It is also responsible for data analytics, predictive modeling, telephony analytics and development of reporting automation to drive efficiency.
· This role will be responsible for communicating with various stakeholders, including Vehicle Brands, Connected Services, Critical Customer Management and Contact Center Operations, to ensure that their data needs are met.
· This may also include preparing/delivering presentation materials for KPI performance and related topics for high level meetings.
· The position will also identify opportunities to improve reporting and analytics capabilities and assist in system enhancement projects.
The Reporting Analyst will focus on the following functions:
· Genesys Cloud telephony analysis and reporting (real-time, historical, IVR deflection analysis, etc.)
· Salesforce report development/maintenance of out of the box reports and dashboards
· Develop reporting automation to improve reporting efficiencies
· Create and maintain weekly and monthly Operational Performance reports to be shared with Global and Regional teams in a timely manner
· Provide input for CRM development to support contact reason identification, reporting capabilities and future analytics
· Development and ongoing maintenance of operational dashboards and reporting tools for Customer Care and contact center vendor management
· Responsible for timely analysis of customer information and contact drivers to support issue resolution and provide the Voice of the Customer to the Brands for future development of features and services
· Provide reporting to manage effectiveness of customer facing knowledge and self-service strategies
· Conduct data mining, build predictive models, and make recommendations to anticipate future customer demands and increase call center efficiencies and effectiveness
· Incorporate accurate integration of artificial intelligence/machine learning models into future enterprise strategies
Requirements:
· Bachelor of Science Degree in Project Management, Business Administration, or Decision Science/Statistics
· 1-2 years of analytics experience
· Goal-oriented and self-directed
· Time Management
· High attention to detail for data auding purposes
· Strong verbal and written communication skills
· Knowledge of Genesys platform and reporting tools (PureEngage Cloud, Cloud CX)
· Knowledge of Salesforce and Salesforce reporting tools
· Demonstrated enthusiasm and ability to drive change
· Expert level proficiency in Microsoft Business Suite (Excel, PowerPoint, PowerBi)
· Able to prioritize and manage time to deliver business requests in a timely manner
· Detail-oriented to ensure high quality data is rendered
Preferred Qualifications:
· Master’s degree in above related area of study
· Demonstrated ability to learn and be proficient with new software applications
· Intermediate knowledge of DB2 SQL
· Intermediate experience using statistical/data software (QlikSense, SPSS, SAS, R, Python, etc.)
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
NOT A C2C OPPORTUNITY
80% ONSITE - with potential to move to 100% ONSITE
Business Analyst #1034041
Job Description:
· Within the Customer Care team, the Reporting Business Analyst is responsible for data analysis and report generation on data collected by the Customer Care team.
· The Reporting & Analytics team analyzes the data collected from these touchpoints to generate insights to help drive a positive ownership experience.
· The role is tasked with monitoring performance of operational goals.
· It is also responsible for data analytics, predictive modeling, telephony analytics and development of reporting automation to drive efficiency.
· This role will be responsible for communicating with various stakeholders, including Vehicle Brands, Connected Services, Critical Customer Management and Contact Center Operations, to ensure that their data needs are met.
· This may also include preparing/delivering presentation materials for KPI performance and related topics for high level meetings.
· The position will also identify opportunities to improve reporting and analytics capabilities and assist in system enhancement projects.
The Reporting Analyst will focus on the following functions:
· Genesys Cloud telephony analysis and reporting (real-time, historical, IVR deflection analysis, etc.)
· Salesforce report development/maintenance of out of the box reports and dashboards
· Develop reporting automation to improve reporting efficiencies
· Create and maintain weekly and monthly Operational Performance reports to be shared with Global and Regional teams in a timely manner
· Provide input for CRM development to support contact reason identification, reporting capabilities and future analytics
· Development and ongoing maintenance of operational dashboards and reporting tools for Customer Care and contact center vendor management
· Responsible for timely analysis of customer information and contact drivers to support issue resolution and provide the Voice of the Customer to the Brands for future development of features and services
· Provide reporting to manage effectiveness of customer facing knowledge and self-service strategies
· Conduct data mining, build predictive models, and make recommendations to anticipate future customer demands and increase call center efficiencies and effectiveness
· Incorporate accurate integration of artificial intelligence/machine learning models into future enterprise strategies
Requirements:
· Bachelor of Science Degree in Project Management, Business Administration, or Decision Science/Statistics
· 1-2 years of analytics experience
· Goal-oriented and self-directed
· Time Management
· High attention to detail for data auding purposes
· Strong verbal and written communication skills
· Knowledge of Genesys platform and reporting tools (PureEngage Cloud, Cloud CX)
· Knowledge of Salesforce and Salesforce reporting tools
· Demonstrated enthusiasm and ability to drive change
· Expert level proficiency in Microsoft Business Suite (Excel, PowerPoint, PowerBi)
· Able to prioritize and manage time to deliver business requests in a timely manner
· Detail-oriented to ensure high quality data is rendered
Preferred Qualifications:
· Master’s degree in above related area of study
· Demonstrated ability to learn and be proficient with new software applications
· Intermediate knowledge of DB2 SQL
· Intermediate experience using statistical/data software (QlikSense, SPSS, SAS, R, Python, etc.)
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
