Business Support Analyst

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Business Support Analyst Job Location: London - Hybrid Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience, and qualifications Support performance and reporting excellence across Sedgwick’s key divisions as a Business Support Analyst. Sedgwick International is offering an exciting opportunity for a detail-driven and analytically minded individual to join as a Business Support Analyst, supporting a key international division – Global Specialty. This international role is central to delivering high-quality operational support and performance insights, working closely with stakeholders across the business. As a Business Support Analyst, you will be responsible for producing and analysing management information (MI), WIP reporting, and billing processes. Your work will directly influence performance monitoring and target achievement, with daily and weekly revenue reports playing a vital role in identifying areas for improvement and driving billing and time-recording compliance. This role is ideal for someone with a keen eye for detail and a passion for data accuracy. You’ll use your analytical skills to investigate discrepancies, ensure correct time reporting, and help identify resource gaps across teams. You’ll also be responsible for delivering month-end and year-end reports to stakeholders, ensuring deadlines are met and insights are clear and actionable. This is a fantastic opportunity to make a meaningful impact across multiple teams, contribute to operational excellence, and grow your career in a collaborative and fast-paced environment. What You’ll Have/Be • Advanced Excel proficiency – confident in using formulas, pivot tables, and data manipulation to support reporting and analysis. • Strong analytical skills – able to interpret complex data sets, identify trends, and investigate discrepancies. • Attention to detail – ensures accuracy in reporting, billing, and time-recording across multiple teams. • MI and reporting experience – capable of producing high-quality management information to support performance monitoring. • Deadline-driven mindset – comfortable working under pressure to deliver month-end and year-end reports on time. • Stakeholder engagement – experienced in liaising with internal and international teams to support business operations. • Power BI knowledge – familiarity with data visualization tools to enhance reporting insights. • Business Objects experience – advantageous for generating and managing reports within enterprise systems. • Process improvement focus – proactive in identifying opportunities to streamline and enhance operational workflows. • Contract and billing support – able to manage client contracts, invoicing, and billing updates across systems like Vanguard and Darwin. What We’ll Give You For This Role Remuneration & more • Competitive salary taking into account skills, experience, and qualifications. • Pension Plan • You will join an appropriate incentive (bonus) scheme. • Holiday allowance of 25 days plus bank holidays. • Flexible working from our office or your home. Health & support • Private healthcare plan (including pre-existing conditions). • Life assurance. • Employee assistance programme for employee wellbeing. • Group Income Protection. Other Benefits • Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications. • Discounts on various products and services. This isn't just a position, it's a pivotal role in shaping our industry. At our company, you won't just build your career; you'll cultivate a team of experts. Our comprehensive training program empowers you to excel as well as your team members, with extensive courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the real estate landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry. Next Steps For You If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.