Business Support Analyst/B2B Analyst

Job Title: Business support Analyst/B2B Analyst Location: Creve Coeur, MO, 63141 Duration: 12 Months Job Type: -Temporary Assignment Work Type: Hybrid Shift: Monday-Friday 7:00 am - 6:00 pm CST Payrate:$ 45.00 - 45.00/hr. Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world, headquartered in Leverkusen, and areas of business include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products. Job Description: • Provide system related activities in support of B2B customers which includes monitoring, coordination, escalation and issue resolution. • Work directly with the client, Crop Protection, Seed Applied Solutions Retailers, Distributors and business partners to support and implement B2B solutions. Overview: • This position will be seated on the Campus. • Understanding of how to determine business data requirements based on needs across multiple systems that support the B2B program • Log issues / requests into the ticketing system, and proactively monitor / update any open items • Independently troubleshoot and resolve basic and advanced technical issues over the phone and via email • Provide consultation and problem resolution to customers and 3rd party system providers for testing and production issues. • Collaborate with internal stakeholders to identify action items • Organize, facilitate, and report on progress of projects or activities • Assist with tracking and organizing tasks to support and accomplish program objectives • Provide clear and timely communication to internal and external stakeholders • Develop comprehensive documentation • Utilize various software systems and technical tools and ability to easily transition between the systems. • Assure quality standards are met or exceeded • Assist with change management activities • Education of stakeholders on new and existing processes, and help promote best practices Competency & Skill Requirements: • Technical experience and knowledge of SAP, APIs, Json, B2B standards etc. • Expertise in critical thinking and problem-solving skills • Business acumen and general supply chain knowledge • Customer focused, self-motivated and ability to take initiative to drive tasks to resolution • Advanced proficiency in MS Excel • Excellent analytical and troubleshooting skills with strict attention to detail • Ability to successfully handle multiple projects and adjust priorities quickly • Outstanding verbal and written communication skills • Experience in the agriculture industry a plus SYSTEMS: • SAP • Salesforce • Microsoft Office • Webi/Business Objects • Other Applicable Systems TekWissen® Group is an equal opportunity employer supporting workforce diversity.