Business/Technical Analyst

Job Summary This role is offered as an initial 6-month fixed term contractor. The Business Analyst will support the successful delivery of two strategic IT transformation projects: • Tanium Removal Programme: Transitioning global endpoint management away from Tanium, implementing alternative solutions, and ensuring operational readiness across regions. • Persona Automated Identity Verification: Deploying automated identity verification for onboarding and IT support, integrating Persona with Okta and Zendesk, and improving security and user experience. JOB DESCRIPTION – Business/technical Analyst Location: London, UK Division: Live Nation Entertainment Corp IT Line Manager: VP Global IT Operations, Global IT Operations Contract Terms: FTE, 40 hours per week THE TEAM Live Nation Entertainment is the world’s largest live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With 550 million fans and operations in over 40 countries, somewhere in the world every 18 minutes a Live Nation Entertainment event takes place. We manage some of the world’s biggest artists, produce some iconic music festivals, oversee world leading venues and, through Ticketmaster, operate one of the largest ecommerce sites. For additional information, visit www.livenationentertainment.com. At Live Nation Entertainment, we’re transforming the way technology enables our global business, and we’re looking for a Business/Technical Analyst to help drive that change. In this role, you’ll work at the intersection of business needs and technical solutions—supporting critical programmes that modernise our IT operations, strengthen our security posture, and enhance the employee experience worldwide. THE JOB We have an exciting opportunity for a Business/Technical Analyst to shape and deliver two of our most critical global IT transformation programmes: the Tanium Removal Programme and Persona Automated Identity Verification. In this role, you’ll be at the heart of our technology change agenda—helping us modernize endpoint management and revolutionize how we verify identity for employees worldwide. As a trusted partner across IT and the business, you’ll bring clarity, structure, and insight to these complex transformation initiatives. You will play a key part in shaping how our systems, tools, and processes evolve by translating business objectives into clear technical requirements, analysing system behaviour and data flows, and working closely with engineering, architecture, cybersecurity, and operational teams to ensure solutions are well‑designed, compliant, and ready for global adoption. This is a hands-on, high-impact role where you’ll partner with IT, security, HR, and business teams across regions. You’ll be the connector—translating business needs into actionable plans, supporting technical delivery, and ensuring our solutions are robust, compliant, and user-friendly. What You’ll Be Doing • Defining What Success Looks Like: You’ll lead workshops and conversations to uncover business needs and translate them into detailed functional and technical requirements, including data mappings, system behaviour, API interactions, and workflow logic • You’ll document requirements that are clear, actionable, and aligned to our strategic goals. • Orchestrating Global Change: You’ll work closely with engineering and architecture teams to assess system impacts, review solution designs, and support region‑specific deployment considerations in a multi-national environment. • You’ll help plan and support the global rollout of new tools, and ensure everyone is ready for the transition. • Supporting Decommissioning and Validation: You’ll support technical validation activities—including uninstall method testing, endpoint behaviour analysis, compatibility checks, and confirming solution performance across environments • Managing Risks and Dependencies: You’ll assess technical dependencies between platforms (Intune, Azure Arc, Autopatch, Patch My PC, Okta, Zendesk, Persona) and ensure risks related to integrations, data flows, and automation logic are identified and addressed • You’ll identify risks early and work with the team to resolve them before they become blockers. • Championing Compliance and Change: You’ll ensure technical solutions comply with privacy and security requirements—considering data flows, retention rules, auditability, and platform configuration implications • You’ll support change management, helping to create training and communications that drive user adoption and smooth transitions. • Testing and Continuous Improvement: You’ll design test scripts that validate integrations, API calls, system configurations, error handling, and exception paths—not just business outcomes • You’ll track progress, measure outcomes, and help the team continuously improve. What You’ll Bring • Experience delivering business analysis for large-scale IT transformation projects, ideally in endpoint management, identity, or ITSM. • A knack for translating complex business needs into clear technical requirements. • Confidence engaging with stakeholders at all levels, from engineers to executive sponsors. • A collaborative, people-first approach—able to build trust, foster alignment, and drive results across global teams. • Strong understanding of compliance, privacy, and regulatory frameworks (GDPR, SOC2, etc.). • Familiarity with tools like Intune, Patch My PC, Okta, Zendesk, and Persona is a plus. Why This Role? You’ll be at the center of two programmes that will shape the future of IT operations and security for our global business. You’ll have the chance to make a tangible impact—improving security, efficiency, and user experience for thousands of employees. If you thrive in complex, fast-paced environments and love connecting people, process, and technology, we’d love to hear from you. At Ticketmaster and Live Nation, we know that success depends on collaboration. You’ll work closely with business, compliance, and technical leaders to embed a proactive risk mindset across the organisation, ensuring secure and resilient delivery of technology change. What You Will Be Doing Requirements Gathering & Analysis • Lead requirements workshops with stakeholders (IT, HR, Legal, Change, Cybersecurity, regional teams). • Document and validate business, functional, and technical requirements for both projects. • Map current and future state processes, identifying gaps and improvement opportunities. • Ensure requirements align with compliance, privacy, and regulatory standards (GDPR, SOC2, regional laws). • Stakeholder Engagement • Facilitate communication between project teams, executive sponsors, and impacted business units. • Coordinate with architects, engineers, project managers, and change managers to ensure requirements are understood and delivered. • Engage with regional teams to capture local nuances (e.g., work councils, regulatory constraints). • Solution Design Support • Translate business requirements into clear specifications for technical teams. • Support solution architects in designing workflows, integrations, and automation (e.g., Intune, Patch My PC, Persona-Okta-Zendesk). • Validate that proposed solutions meet business objectives and compliance needs. • Change Management & Training • Collaborate with Change Adoption Managers to develop training materials and comms for new technologies and processes. • Support user experience discovery, including impact assessments and feedback collection. • Help design and document fallback and contingency plans for outages or process failures. • Testing & Validation • Develop and execute UAT scripts for new workflows and systems. • Coordinate pilot testing, performance validation, and rollback procedures. • Ensure all business scenarios (including edge cases and exceptions) are covered. • Risk & Dependency Management • Identify, document, and track project risks, dependencies, and assumptions. • Support mitigation planning for high-impact risks (e.g., resource constraints, technical gaps, compliance issues). • Monitor critical path items and escalate blockers as needed. • Reporting & Governance • Prepare project documentation, status reports, and governance materials for stage gates and executive reviews. • Maintain traceability of requirements through to delivery and sign-off. Essential Skills & Experience • Proven experience as a Business Analyst in large-scale IT transformation programmes. • Strong understanding of endpoint management, identity verification, and ITSM processes. • Excellent stakeholder management and communication skills. • Ability to work across global teams and manage competing priorities. • Familiarity with tools such as Intune, Patch My PC, Okta, Zendesk, and Persona (preferred). • Analytical mindset with attention to detail and problem-solving skills. • Experience in waterfall and/or hybrid project methodologies. • Exposure to compliance, privacy, and regulatory frameworks (GDPR, SOC2, regional laws) beneficial but not essential Technical & Professional Competencies • Requirements Gathering & Analysis: Skilled at running workshops, interviewing stakeholders, and translating business needs into clear, actionable requirements. • Process Mapping & Improvement: Able to document current and future state processes, identify gaps, and recommend improvements. • IT Transformation Experience: Hands-on experience with large-scale IT change, especially in endpoint management, patching, inventory, and identity/access management. • Solution Design Support: Comfortable working with architects and engineers to turn requirements into technical specifications and workflows. • Systems Analysis & Integration: Ability to analyse system integrations, data flows, API behaviours and platform configurations across tools such as Intune, Azure Arc, Patch My PC, Okta, Zendesk, and Persona • Technical Documentation: Experience producing technical documentation such as solution specifications, integration mappings, sequence flows, and technical acceptance criteria • Understanding of Enterprise Architecture: Working knowledge of endpoint architecture, identity access management structures, patching tools, and supporting infrastructure • Testing & Validation: Experience designing and executing UAT, pilot testing, and validation of new systems and processes. • Risk & Dependency Management: Proficient at identifying, tracking, and mitigating risks and dependencies across complex programmes. • Compliance & Regulatory Awareness: Understanding of privacy, legal, and compliance frameworks (e.g., GDPR, SOC2, DPA, TPRM) and their impact on IT solutions. • Change Management: Experience supporting user adoption, training, and communications for new technology and processes. • Tool Familiarity: Exposure to or willingness to learn tools such as Intune, Patch My PC, Azure Arc, Okta, Zendesk, and Persona. • Documentation & Reporting: Strong skills in preparing clear documentation, status reports, and governance materials for leadership. Behavioural Competencies • Collaboration: Works effectively across global, cross-functional teams; builds strong relationships with technical and non-technical stakeholders. • Communication: Explains complex topics simply and clearly; adapts style for different audiences; listens actively and asks insightful questions. • Initiative & Ownership: Proactively identifies issues and opportunities; takes responsibility for driving tasks to completion. • Problem Solving: Analytical thinker who can break down complex challenges, propose solutions, and adapt to changing circumstances. • Attention to Detail: Diligent in capturing requirements, tracking dependencies, and ensuring nothing falls through the cracks. • Resilience & Adaptability: Comfortable working in fast-paced, ambiguous environments; adjusts approach as priorities shift. • Technical Curiosity & Problem Solving: Naturally curious about how systems work under the hood; comfortable diving into technical details and asking deeper engineering question • Detail Orientation with Technical Rigor: Able to spot inconsistencies in technical configurations, logic flows, and system behaviour • Collaboration with Technical Teams: Able to communicate effectively with architects and engineers, translating business needs into technical conversations and vice‑versa • Customer Focus: Keeps end-user experience and business value at the center of all activities. • Integrity & Discretion: Handles sensitive information with care; upholds compliance and ethical standards. • Influence & Facilitation: Confident facilitating workshops, building consensus, and influencing without direct authority. • Continuous Improvement: Seeks feedback, learns from experience, and looks for ways to improve processes and outcomes. • Acts with integrity, particularly when navigating compliance and security-related decisions. • Champions change, translating complex shifts into tangible benefits for teams and stakeholders. • Collaborates seamlessly across departments, cultures, and time zones to align delivery and foster innovation.